Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic
ELISABETH BELLONES

ELISABETH BELLONES

Buenos Aires City

Summary

Professional with strong communication abilities and proven customer support expertise. Adept at resolving issues efficiently and promptly, fostering positive client relations, and adapting to dynamic environments. Known for teamwork, reliability, and delivering results. Skilled in active listening, problem-solving, and customer service orientation.

Experienced in customer satisfaction.

English language professional with experience in English language teaching, looking to expand my language skills into translation and interpretation in both English and the target language, with excellent attention to detail and interpersonal skills, and the ability to quickly grasp new concepts and linguistic nuances, willing to face new professional challenges.

Overview

21
21
years of professional experience

Work History

English Language Teacher

Self-employment - Freelance Work
04.2016 - 11.2024
  • Teaching English as a second language to students of all levels, focusing on grammar, vocabulary, and conversation.
  • Increasing confidence in students through regular feedback and personalized instruction.

Medical Assistance Telephone Coordinator

Europ Assistance
12.2015 - 04.2016
  • Managing telephone-based medical assistance for travelers across Argentina and globally.
  • Handling the medical coordination with global correspondents through the search for medical service suppliers worldwide via e-mail and phone.
  • Opening, follow-up, resolution, and closure of each case.
  • Coordinating ambulance services for medical emergencies throughout Argentine territory.
  • Management of complex medical cases with precision and efficiency.
  • Coordinating with airline companies to locate and manage lost luggage.

(Temporary position for peak work season).


English Language Teacher

Self-Employment - Freelance Work
03.2011 - 11.2015
  • Teaching English as a second language to students of all levels, focusing on grammar, vocabulary, and conversation.
  • Increasing confidence in students through regular feedback and personalized instruction.

Medical Assistance Telephone Coordinator

Axa Assistance
12.2010 - 05.2011
  • Handling incoming calls from travelers experiencing health issues during their trip.
  • Coordinating global medical assistance for travelers by liaising with correspondents and healthcare providers via phone and email.
  • Management of complex medical cases, ensuring a timely and effective resolution.
  • Making follow-up calls to travelers to ensure their recovery and confirm service fulfillment.
  • Managing the opening, follow-up, resolution, and closure of cases efficiently.
  • Addressing luggage loss cases by communicating effectively with airline companies to locate and recover missing items.

(Fixed-term contract position)

Telephone Customer Service Representative

Freddo S.A
12.2009 - 04.2010
  • Coordinating food delivery, addressing customer queries, and managing claims and promotions using the Menped management program.

(Fixed-term contract position)

Technical Claims Telephone Operator

Teccom S.A
09.2007 - 03.2008
  • Managing technical claims due to water problems for the Aysa campaign, delivering effective customer service.
  • Addressing and resolving customer queries regarding technical water issues through efficient call handling.
  • Handling water user containment processes effectively.
  • Transferring calls to Aysa Technical Supervisors and other company areas as necessary.

(Temporary position)

Receptionist

International Bs As Hotel & Restaurant School
02.2005 - 02.2006
  • Serving as the primary point of contact by managing phone calls and addressing inquiries and claims from potential and current students of the institution, personally, by phone, or via email, regarding the Hotel Administration and Culinary Art Specialist careers.
  • Performing various administrative duties, supporting the seamless functioning of the office.

(Temporary position)

Customer Service Representative

Teleperformance
12.2003 - 12.2004
  • Telephone customer service for the Microsoft MSN project.
  • Handling inbound calls from United States customers to effectively resolve complaints and address inquiries regarding Microsoft MSN billing and product issues.

Education

Higher Diploma in English Language - English Language And Literature

Cultural Inglesa De Buenos Aires
Buenos Aires City - Argentina
12-1999

High School Degree: Bachiller - Secondary Education

Instituto Superior Palomar De Caseros School
Buenos Aires - Argentina
12-1991

Portuguese Course - Portuguese Language

Instituto De Enseñanza Superior En Lenguas Vivas Juan Ramón Fernández
Buenos Aires City - Argentina
04-2016

PC Hardware And Software - Networking - Computer Science, Information Systems, Networking

Instituto De Tecnología Equidad
Buenos Aires City - Argentina
12-2015

Business English Course - English Language

Universidad De Buenos Aires
Buenos Aires City - Argentina
02.2012

Skills

  • Reading comprehension
  • Lesson planning
  • Teaching strategies
  • Online teaching
  • Grammar instruction
  • English Teaching
  • Language skills
  • Customer Service/Support
  • Problem-solving skills
  • Customer orientation
  • Interpersonal and intercultural relationship skills
  • Technological skills

Personal Information

  • ID: 23.492.790
  • Marital Status: Single

Timeline

English Language Teacher

Self-employment - Freelance Work
04.2016 - 11.2024

Medical Assistance Telephone Coordinator

Europ Assistance
12.2015 - 04.2016

English Language Teacher

Self-Employment - Freelance Work
03.2011 - 11.2015

Medical Assistance Telephone Coordinator

Axa Assistance
12.2010 - 05.2011

Telephone Customer Service Representative

Freddo S.A
12.2009 - 04.2010

Technical Claims Telephone Operator

Teccom S.A
09.2007 - 03.2008

Receptionist

International Bs As Hotel & Restaurant School
02.2005 - 02.2006

Customer Service Representative

Teleperformance
12.2003 - 12.2004

Higher Diploma in English Language - English Language And Literature

Cultural Inglesa De Buenos Aires

High School Degree: Bachiller - Secondary Education

Instituto Superior Palomar De Caseros School

Portuguese Course - Portuguese Language

Instituto De Enseñanza Superior En Lenguas Vivas Juan Ramón Fernández

PC Hardware And Software - Networking - Computer Science, Information Systems, Networking

Instituto De Tecnología Equidad

Business English Course - English Language

Universidad De Buenos Aires
ELISABETH BELLONES