Elisabeth Bellones
English Language Professional/ Customer Service
Autonomous City of Buenos Aires ,C
Summary
Professional with strong communication abilities and proven customer support expertise. Adept at resolving issues efficiently and promptly, fostering positive client relations, and adapting to dynamic environments. Known for teamwork, reliability, and delivering results. Skilled in active listening, problem-solving, and customer service orientation. Experienced in customer satisfaction. English language professional with experience in English language teaching, looking to expand the language skills into translation and interpretation in both English and the target language, with excellent attention to detail and interpersonal skills, and the ability to quickly grasp new concepts and linguistic nuances, willing to face new professional challenges.
Overview
22
22
years of professional experience
Work History
English Language Teacher
Self-employment - Freelance Work - English Language Teacher
Buenos Aires, Argentina
04.2016 - 11.2025
- Teaching English as a second language to students of all levels, focusing on grammar, vocabulary, and conversation.
- Increasing confidence in students through regular feedback and personalized instruction.
Medical Assistance Telephone Coordinator
Europ Assistance
Buenos Aires, Argentina
12.2015 - 04.2016
- Managing telephone-based medical assistance for travelers across Argentina and globally.
- Handling the medical coordination with global correspondents through the search for medical service suppliers worldwide via e-mail and phone.
- Opening, follow-up, resolution, and closure of each case.
- Coordinating ambulance services for medical emergencies throughout Argentine territory.
- Management of complex medical cases with precision and efficiency.
- Coordinating with airline companies to locate and manage lost luggage.
English Language Teacher
Self-Employment - Freelance Work - English Language Teacher
Buenos Aires City, Argentina
03.2011 - 11.2015
- Teaching English as a second language to students of all levels, focusing on grammar, vocabulary, and conversation.
- Increasing confidence in students through regular feedback and personalized instruction.
Medical Assistance Telephone Coordinator
Axa Assistance
Buenos Aires City, Argentina
12.2010 - 05.2011
- Handling incoming calls from travelers experiencing health issues during their trip.
- Coordinating global medical assistance for travelers by liaising with correspondents and healthcare providers via phone.
- Management of complex medical cases, ensuring a timely and effective resolution.
- Making follow-up calls to travelers to ensure their recovery and confirm service fulfillment.
Telephone Customer Service Representative
Freddo S.A
Buenos Aires City, Argentina
12.2009 - 04.2010
- Telephone customer service for the Microsoft MSN project.
- Handling inbound calls from United States customers to effectively resolve complaints and address inquiries regarding Microsoft MSN billing and product issues.
Technical Claims Telephone Operator
Teccom S.A
Buenos Aires City, Argentina
09.2007 - 03.2008
- Managing technical claims due to water problems for the Aysa campaign, delivering effective customer service.
- Addressing and resolving customer queries regarding technical water issues through efficient call handling.
- Handling water user containment processes effectively.
- Transferring calls to Aysa Technical Supervisors and other company areas as necessary.
Receptionist
International Bs As Hotel & Restaurant School
Buenos Aires City, Argentina
02.2005 - 02.2006
- Serving as the primary point of contact by managing phone calls and addressing inquiries and claims from potential and current students of the institution, personally, by phone, or via email, regarding the Hotel Administration and Culinary Art Specialist careers.
- Performing various administrative duties, supporting the seamless functioning of the office.
Customer Service Representative
Teleperformance
Buenos Aires, Argentina
12.2003 - 12.2004
Education
Higher Diploma - English Language And Literature
Cultural Inglesa De Buenos Aires
Buenos Aires, Argentina12-1999
High School Degree - undefined
Instituto Superior Palomar De Caseros School
Buenos Aires, Argentina12-1991
Portuguese Course - Portuguese Language
Instituto De Enseñanza Superior En Lenguas Vivas Juan Ramón Fernández
Buenos Aires, Argentina04-2016
PC Hardware And Software Networking Course - Computer Science, Information Systems, Networking
Instituto De Tecnología Equidad
Buenos Aires, Argentina12-2015
Business English Course - English Language
Universidad De Buenos Aires
Buenos Aires, Argentina02-2012
Skills
Reading comprehension
Lesson planning
Teaching strategies
Online teaching
Grammar instruction
English Teaching
Language skills
Customer Service/Support
Problem-solving skills
Customer orientation
Interpersonal and intercultural relationship skills
Technological skills
Personal Information
- ID Number: 23.492.790
- Marital Status: Single
- ID Number: 23.492.790
Phone
+54, 11-5911-1166
Timeline
English Language Teacher
Self-employment - Freelance Work - English Language Teacher
04.2016 - 11.2025
Medical Assistance Telephone Coordinator
Europ Assistance
12.2015 - 04.2016
English Language Teacher
Self-Employment - Freelance Work - English Language Teacher
03.2011 - 11.2015
Medical Assistance Telephone Coordinator
Axa Assistance
12.2010 - 05.2011
Telephone Customer Service Representative
Freddo S.A
12.2009 - 04.2010
Technical Claims Telephone Operator
Teccom S.A
09.2007 - 03.2008
Receptionist
International Bs As Hotel & Restaurant School
02.2005 - 02.2006
Customer Service Representative
Teleperformance
12.2003 - 12.2004
Higher Diploma - English Language And Literature
Cultural Inglesa De Buenos Aires
High School Degree - undefined
Instituto Superior Palomar De Caseros School
Portuguese Course - Portuguese Language
Instituto De Enseñanza Superior En Lenguas Vivas Juan Ramón Fernández
PC Hardware And Software Networking Course - Computer Science, Information Systems, Networking
Instituto De Tecnología Equidad
Business English Course - English Language
Universidad De Buenos Aires