Elizabeth Beltran
1915 S Pinewoods Rogers
Summary
Bilingual general clerk with over 10 years of experience in customer service and office administration. Proven ability to manage multiple projects, maintain accurate records, and resolve inquiries swiftly, ensuring high customer satisfaction and operational efficiency.
Overview
15
15
years of professional experience
Work History
General clerk 3 Bilingual
Serco Inc
Herndon
05.2014 - Current
- Maintained accurate records of documents and correspondence.
- Supported data entry tasks using company software systems.
- Responded promptly to inquiries from staff and clients.
- Scanned documents into digital format for storage purposes.
- Answered incoming calls in a professional manner.
- Assisted with data entry, filing, sorting mail, and other office duties.
- Resolved customer inquiries in a timely manner.
- Managed multiple projects simultaneously while meeting deadlines.
- Greeted customers and answered questions regarding services provided.
- Communicated with customers and employees to answer questions or explain information.
Customer Service Representative
Walmart
Rogers
06.2011 - 05.2014
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with product inquiries and service requests.
- Answered customer inquiries and provided accurate information regarding products and services.
- Processed transactions accurately using point-of-sale systems.
- Developed strong customer relationships to encourage repeat business.
- Provided feedback to management on customer trends and needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Rogers High School
Rogers, AR05-2010
Skills
- Customer support
- Data entry
- Document management
- Record keeping
- Office administration
- Microsoft Office
- Document scanning
- Mail handling
Timeline
General clerk 3 Bilingual
Serco Inc
05.2014 - Current
Customer Service Representative
Walmart
06.2011 - 05.2014
High School Diploma -
Rogers High School