Elizabeth Castillo

Greenwood

Summary

Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

years of professional experience

Work History

Patient Access Representative

Baptist Health Medical Center

Fort Smith

04.2023 - 04.2025

Maintained confidentiality of all patient information in accordance with HIPAA regulations.
Verified demographics and insurance information to register patients in computer system.
Reviewed eligibility responses to assess patient benefit level and prepare estimates.
Ensured accuracy of all data entered into computer system.
Answered phones promptly in a professional manner.
Verified patients' insurance and payment methods during admissions or check-in processes.
Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.

Cosmetologist

Shades of Style

Barling

10.2014 - 04.2017

Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
Provided consultations to clients on beauty treatments, products and services.
Kept notes listing preferences and services provided to clients for quick reference.
Developed new styles and techniques.
Engaged with customers by providing friendly conversation during services.

Quality Assurance Associate

Grifols Biomat USA

08.2006 - 10.2012

Implemented quality control tools and methodologies to enhance product quality and reduce defects.
Identified quality problems and recommended solutions.
Determined training needs of staff and organized training interventions to achieve quality standards.
Prioritized backlog of bugs, errors and feature enhancements to keep processes running smoothly.
Monitored and upheld safe operating procedures and clean area mandates to meet regulatory requirements.
Collaborated with management to discuss effective plans for resolving major quality problems.
Identified potential areas where improvements can be made in terms of overall product quality.
Led internal audits to identify areas for improvement and ensure adherence to quality management systems.

Education

BBA - Business Administration

Southern New Hampshire University

Hooksett, NH

12-2022

Skills

Patient registration
Insurance verification
Data entry accuracy
HIPAA compliance
Customer service
Effective communication

Problem solving
Attention to detail
Time management
Quality assurance
Multitasking and organization

References

References available upon request.

Timeline