Elizabeth Chaney
Dover
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information, and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
3
3
years of professional experience
2013
2013
years of post-secondary education
Work History
Front Desk Agent
Comfort Inn & Suites
Russellville
06.2023 - Current
- Greeted guests warmly and ensured smooth check-in and check-out processes.
- Managed reservations using property management software for efficient room allocation.
- Assisted guests with inquiries and provided information about local attractions.
- Handled billing and payment transactions accurately at the front desk.
- Resolved guest complaints promptly to enhance overall customer satisfaction.
- Answered phones, responded to inquiries, and took messages.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Inputted guest information into computer system accurately and securely.
- Managed cash drawer responsibly throughout shift.
- Maintained cleanliness of lobby area at all times.
- Provided information about hotel amenities, services, and local attractions.
- Verified accuracy of room rates and other charges during check-in process.
- Ensured that all safety regulations were followed according to company standards.
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
- Monitored security cameras in lobby area as needed.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Input and confirmed reservations for guests.
Education
Elwood Public Highschool
Elwood, NESkills
- Property management software
- Reservation management
- Billing transactions
- Guest complaint resolution
Languages
English
Native/ Bilingual
References
References available upon request.
Timeline
Front Desk Agent
Comfort Inn & Suites
06.2023 - Current
Elwood Public Highschool