Elizabeth Glazier
Summary
As an Accounts Receivable Specialist at RentAll Construction Inc., I apply my eight years of experience and my Certificat in Entrepreneurship to provide excellent customer service, accurate billing, and efficient administration for the growing construction equipment rental company. I handle the daily operations for customers in both Canada and the USA, ensuring timely and consistent invoicing and payment processing.
I also leverage my skills and knowledge from my previous role as the brand creator and operator of Mikko Espresso & Boutique, a successful specialty coffee and lifestyle shop that I sold to Kaito Coffee Roasters in 2020. I have a passion for retail and design, and I value teamwork, innovation, and sustainability. I bring diverse perspectives and experiences to the organization, and I contribute to its growth and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Billing and Accounts Receivable
RentAll Construction
05.2023 - 04.2024
- Streamlined internal processes for increased efficiency in managing collections accounts.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting their professional growth.
- Enhanced customer satisfaction by providing empathetic assistance in resolving financial issues.
- Assisted in training new Collections Advisors, sharing industry knowledge and best practices for successful outcomes.
- Displayed strong communication skills when interacting with both internal stakeholders and external clients, promoting clear understanding of expectations and desired outcomes.
- Collaborated with team members to achieve departmental goals and maximize debt recovery efforts.
- Built strong relationships with clients while negotiating payment arrangements, fostering trust and cooperation.
- Executed billing tasks and recorded information in company databases.
- Verified accuracy of billing data and corrected discrepancies.
- Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.
- Managed high volume of invoices while maintaining attention to detail, resulting in improved financial accuracy.
- Maintained up-to-date customer records with accurate contact information, ensuring timely invoice delivery.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
Small Business Owner
Mikko Espresso & Boutique
08.2014 - 09.2020
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service driving to customer loyalty.
- Elevated corporate identity through strategic branding initiatives focusing on consistency across all marketing channels.
- Implemented tactical online marketing practices to target specific consumers and demographics.
- Managed financial aspects of the business, including budgeting, forecasting, and controlling costs.
- Mentored and trained employees to improve performance and encourage professional growth.
- Fostered a welcoming atmosphere by maintaining a clean, organized, and visually appealing cafe environment.
- Increased customer satisfaction by implementing high-quality food and beverage offerings through exceptional service and consistent product quality.
- Boosted cafe sales with creative marketing strategies and promotional events.
- Collaborated with local businesses to host joint events, fostering community engagement.
- Organized successful in-store events to drive foot traffic and boost sales during key periods throughout the year.
- Launched an e-commerce platform to reach new customers and increase overall revenue, managed website content with accurate prices, products and contact information.
- Maintained a visually appealing store layout that encouraged browsing and increased the average transaction value.
Education
Certificate of Entrepreneurship - Business Administration And Management
H.E.C.
Montreal04.2010
Bachelor - Architecture, Urban And Industrial Design
UQAM
Montreal 04.2006
Skills
- Invoice Processing
- Accounts receivable management
- Billing Software Proficiency
- Collections
- Proficiency in Quickbooks and DEXT
- Microsoft Office
- Small business operations, management and development
- Financial Administration
- Business marketing
- Vendor Relations
- Staff hiring
Languages
English, French
Native language
Spanish
Advanced
C1
Timeline
Billing and Accounts Receivable
RentAll Construction
05.2023 - 04.2024
Small Business Owner
Mikko Espresso & Boutique
08.2014 - 09.2020
Certificate of Entrepreneurship - Business Administration And Management
H.E.C.
Bachelor - Architecture, Urban And Industrial Design
UQAM
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