Elizabeth Harvey
Rogers
Summary
Professional shift supervisor with strong leadership skills and focus on team collaboration. Skilled in managing daily operations, resolving conflicts, and ensuring high performance standards. Known for adaptability and delivering results in fast-paced environments. Strong organizational abilities and effective communication, fostering productive and positive workplace.
Overview
17
17
years of professional experience
Work History
Shift Lead
Insomnia Cookies
04.2023 - Current
- Supervised daily operations and managed team schedules to optimize workflow efficiency.
- Trained and mentored new employees in product preparation and customer service standards.
- Ensured compliance with health and safety regulations, maintaining a clean and safe work environment.
- Collaborated with management to implement process improvements enhancing service delivery speed.
- Resolved customer complaints effectively, promoting positive brand reputation and repeat business.
- Delivered exceptional customer experiences by fostering a friendly and engaging atmosphere in-store.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
Floral Designer
NorthWest Arkansas Florist
09.2021 - Current
- Designed custom floral arrangements based on client specifications and seasonal trends.
- Collaborated with team to ensure timely delivery of orders and optimal customer satisfaction.
- Maintained inventory levels of flowers and supplies, optimizing ordering processes for efficiency.
- Trained junior staff on design techniques and customer service standards to enhance team performance.
- Enhanced customer satisfaction by creating visually appealing and unique floral designs tailored to individual preferences.
- Created seasonal and event design offerings for company based on trends and flower availability by season, trained other designers on how to recreate for sale
Store Manager
InBloom Flowers
10.2013 - 08.2021
- Led team in achieving sales targets through effective merchandising and inventory management.
- Developed employee training programs to enhance product knowledge and customer service skills.
- Implemented operational procedures that improved store efficiency and reduced wait times.
- Fostered a positive work environment by promoting teamwork and open communication among staff.
- Coordinated with suppliers to optimize inventory levels and ensure timely replenishment of stock.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- As lead store designer was responsible for the quality of all products made by the team
Floral Assistant
Market Street
03.2009 - 09.2013
- Assisted in daily floral arrangements, ensuring quality and aesthetic appeal.
- Managed inventory of flowers and supplies, optimizing stock levels for peak periods.
- Collaborated with team to design seasonal displays, enhancing customer engagement.
- Trained new staff on proper floral care techniques and safety protocols.
- Implemented feedback from customers to improve product offerings and service quality.
- Provided assistance in setting up floral displays at weddings, funerals, and other events to ensure seamless execution.
- Assisted with marketing efforts, showcasing current work and promoting services available.
- Ensured optimal freshness of flowers through proper storage techniques, cutting stems at appropriate angles, and maintaining clean water sources in containers.
Education
Associate of Arts - History
Collin County Community College
Plano, TXSkills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Staff supervision
- Sales proficiency
- Staff motivation
Languages
Spanish
Limited Working
Timeline
Shift Lead
Insomnia Cookies
04.2023 - Current
Floral Designer
NorthWest Arkansas Florist
09.2021 - Current
Store Manager
InBloom Flowers
10.2013 - 08.2021
Floral Assistant
Market Street
03.2009 - 09.2013
Associate of Arts - History
Collin County Community College