Elizabeth Morales
Management
Little Rock,AR
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
Sales Manager
Harbor Freight
Little Rock, AR
10.2022 - Current
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Led successful sales team by providing motivational coaching and performance-based incentives.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Assisted in recruiting top talent for sales team, contributing to high-performing work environment.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
Store Manager of Operations
Family Dollar
04.2013 - 07.2022
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Evaluated suppliers to maintain cost controls and improve operations.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Completed point of sale opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control and store opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Pharmacy Technician
Walmart
10.2019 - 12.2021
- Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Counted, measured and compounded medications following standard procedures.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Counted and labeled prescriptions with correct item and quantity.
- Collected co-payments or full payments from customers.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.
- Maintained proper drug storage procedures, registries and records for controlled drugs.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Reviewed and verified customer information and insurance provider information.
- Stocked, labeled and inventoried medication to keep accurate records.
Payroll Assistant
RadioShack
Dinuba, California
2007 - 2013
- Ensured timely payment of employee wages by consistently meeting deadlines for payroll processing.
- Maintained payroll information by calculating, collecting, and entering data.
- Updated employee files with new details such as changes in address or salary levels.
- Processed new hire paperwork and documents.
- Verified timekeeping records and handled any discrepancies with employees.
- Reduced errors in payroll calculations through thorough review and reconciliation procedures.
- Processed manual checks for employees in accordance with company policies.
- Assisted with recruitment and onboarding of new employees.
- Supported organizational growth through proactive participation in staff training sessions related to payroll procedures or systems updates.
Education
High School Diploma - General Education
Kings Canyon High
08.2002 - 06.2006
Pharmacy Technician - Pharmacy
Pharmacy Technician University
10.2020 - 10.2021
Skills
Relationship building and management
Goals and performance
Customer Relations
POS systems
Financial operations management
Merchandising
Staff Management
Team Building
Operations
Quality assurance requirements
Data analysis
Auditing
Verbal and written communication
Business development and planning
Client Relationship Management
Staff Training and Development
Languages
Spanish
English
Timeline
Sales Manager
Harbor Freight
10.2022 - Current
Pharmacy Technician - Pharmacy
Pharmacy Technician University
10.2020 - 10.2021
Pharmacy Technician
Walmart
10.2019 - 12.2021
Store Manager of Operations
Family Dollar
04.2013 - 07.2022
High School Diploma - General Education
Kings Canyon High
08.2002 - 06.2006
Payroll Assistant
RadioShack
2007 - 2013
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