Elizabeth Rodgers
University of Arkansas for Medical Sciences (UAMS)
Little Rock,AR
1
Certification
13
years of professional experience
Pharmacy technician with experience in infusion medication assistance, pharmacy operations, patient financial assistance, and technician leadership. Currently supports UAMS infusion patients across all disease states and infusion medications by coordinating manufacturer assistance, grant programs, free-drug applications, medication procurement, appointment readiness, and billing follow-through. Helped build UAMS’s infusion medication-assistance function from its inception and has demonstrated strong problem-solving, communication, training, accountability, and team-building skills. Previous pharmacy operations management experience includes technician training, scheduling, and workflow oversight.
Work History
Infusion Pharmacy Technician
2 Years 7 Months- Support medication access for infusion patients across all disease states and infusion medications, assessing insurance status and financial need to determine appropriate assistance pathways.
- Review insurance approvals and denials and coordinate enrollment in manufacturer commercial programs, charitable grants, and free-drug programs based on patient eligibility.
- Communicate directly with patients to obtain permission, household information, income documentation, and other requirements needed for medication-assistance enrollment.
- Coordinate with the hospital’s Office of Financial Counseling to connect patients with available assistance for administrative and related infusion costs.
- Monitor infusion appointments and medication availability for patients receiving free-drug assistance, coordinating drug ordering and delivery to the pharmacy upon receipt.
- Track infusion billing and reimbursement by placing claim placeholders, submitting claims after insurance payment, and following claims through resolution and payment to the patient account.
- Participated in helping UAMS’s infusion medication-assistance function from its inception as one of the original team members, contributing to processes that have generated significant financial savings for the hospital.
- Helped in training in the infusion medication-assistance role and serve as a resource for team members who need assistance with complex cases or workflow questions.
- Use strong troubleshooting and critical-thinking skills to resolve medication-access, financial-assistance, and workflow barriers.
- Monitor patient and program metrics and consistently maintain strong performance results.
- Communicate effectively with leadership and collaborate across pharmacy, billing, financial counseling, insurance, manufacturer programs, and other hospital teams.
- Managed high-volume claims and patient assistance program workflows while maintaining accuracy, timely processing, and coordination across reimbursement averaging about 78 paid claims per month and 23 free drug orders a month based on current data. Our team has made a total of $1,692,400 for paid claims for the fiscal year 2026.
Pharmacy Technician
10 Months- Provided quality customer care to patients and supported accurate, timely medication dispensing and prescription processing.
- Entered prescription information accurately and delivered medications to patient rooms for discharge in a timely manner.
- Billed specialty medications and coupons to help patients obtain lower or no copays and shipped specialty medications to patients.
- Monitored 340B medications to help ensure qualifying drugs were received through the 340B program.
- Delivered Medications for patient discharge to bedside in a timely manner
Pharmacy Technician / Operations Manager
6 Years 2 Months- Managed and trained pharmacy technicians while supporting daily pharmacy operations and maintaining an efficient, patient-focused workflow.
- Created weekly technician schedules and coordinated staffing needs to support pharmacy operations.
- Oversaw inventory accuracy and supported timely, accurate medication dispensing and prescription processing.
- Provided patient-focused service while resolving pharmacy workflow and third-party insurance issues.
- Provided detailed instruction and support to pharmacy team members and helped establish positive teamwork and working relationships.
- Monitored and improved pharmacy metrics such as phone hold time, filling and processing times, immunization goals, script count and compliance goals.
Customer Service Associate
11 Months- Provided customer service, training support, and organized front-end operations in a high-volume retail environment.
Sales Associate
1 Year 1 Month- Provided customer service, maintained inventory presentation, completed merchandising resets, and supported sales goals.
Admissions Clerk
2 Months- Provided efficient guest admissions and maintained organized records while delivering a positive customer experience.
Education
High School Diploma
Undergraduate Nursing Coursework
Skills
Technician Training & Support
Infusion Medication Assistance
Patient Financial Assistance
Manufacturer & Grant Programs
Free-Drug Applications
Insurance Workflow
Medication Procurement & Appointment Tracking
Billing & Claim Follow-Through
Problem Solving & Troubleshooting
Metrics & Performance Monitoring
Cross-Department Communication
Team Accountability & Collaboration
Certification
- Arkansas Pharmacy Technician License — PT05861
- Pharmacy Technician Certification Board (PTCB) — 30063663
Timeline
Infusion Pharmacy Technician
University of Arkansas for Medical Sciences (UAMS)
01.2024 - CurrentRead More
Pharmacy Technician
Baptist Health Medical Towers Pharmacy
03.2023 - 01.2024Read More
Pharmacy Technician / Operations Manager
Walgreens
01.2017 - 03.2023Read More
Customer Service Associate
PetSmart
02.2016 - 01.2017Read More
Sales Associate
Rue 21
07.2013 - 08.2014Read More
Admissions Clerk
Wild River Country
05.2013 - 07.2013Read More
Pulaski Technical College
Undergraduate Nursing Coursework
Read More
Jacksonville High School
High School Diploma
Read More