Elizabeth Zanelli
Villa Carlos Paz,X
Overview
14
14
years of professional experience
Work History
Sales Representative
IBM, Global Business Services
04.2018 - Current
- Increased customer retention rates by providing exceptional post-sales support and maintaining regular communication with clients.
- Increased sales by 10%
- Spearheaded joint marketing initiatives with complementary businesses, expanding reach and driving increased revenue streams.
- Met existing customers to review current services and expand sales opportunities.
- Supported implementation of contests, events and other initiatives to build presence and reputation.
- Attended industry trade shows to network with potential customers, generating new leads and opportunities for business growth.
- Achieved or exceeded company-defined sales quotas.
AT&T Sales Representative
AT&T
05.2010 - 03.2018
- Provided positive first impressions to welcome existing, new, and potential customers.
- Provided professional services and support in a dynamic work environment.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Passionate about learning and committed to continual improvement.
- Excellent communication skills, both verbal and written.
- Developed strong communication and organizational skills through working on group projects.
- Self-motivated, with a strong sense of personal responsibility.
- Delivered services to customer locations within specific timeframes.
- Listened to customer needs and desires to identify and recommend optimal products.
- Monitored customers for signs of security concerns and escalated issues to management.
- Solved customer challenges by offering relevant products and services.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
Education
Business Management
El Salvador University
Buenos Aires, Argentina12.2017
Bachelor - Sales And Marketing Education
Moron University
Buenos Aires, Argentina2004
High School Diploma -
High School
Buenos Aires, Argentina1994
Skills
- Systems Industry Experience
- Sales Training
- Proposal Writing
- Direct Sales
- Goal Setting
- Skilled negotiator
- Data Analysis
- Adaptability and Flexibility
- Closing Techniques
- Multitasking
- Professional Demeanor
- Problem-solving aptitude
- Networking Events
- Excellent Communication
- Time Management
- Sales Program Coordination
- Sales processes
- Vendor Management
- Business Objective Analysis
- Review of contracts
- Client Retention
- Team Collaboration
- Market intelligence
- Reliability
- Competitor Analysis
- Goal Setting and Achievement
- Analytical problem solver
- Product Promotions
- Adaptability
- Client Development
- Sales process
- Brand Marketing
- Task Prioritization
- Sales Forecasting
- Strategic account development
- Social selling
- Strategic Planning
- Marketing Strategy Development
- Professionalism
- Analytical Skills
- Systems and software expertise
- Data Confidentiality
- Client acquisition
- Business Networking
- Product and Service Promotion
- Social Media Marketing
- Customer Needs Assessment
- Customer Satisfaction
- Microsoft applications proficiency
- Building Customer Loyalty
- Account Servicing
- Customer Retention
- Territory Growth
- Flexible Hours
Languages
Spanish
Native language
English
Advanced
C1
Italian
Advanced
C1
French
Intermediate
B1
Portuguese
Intermediate
B1
Timeline
Sales Representative
IBM, Global Business Services
04.2018 - Current
AT&T Sales Representative
AT&T
05.2010 - 03.2018
Business Management
El Salvador University
Bachelor - Sales And Marketing Education
Moron University
High School Diploma -
High School
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