Elizabeth (Liz) Wallace
Little Rock
Summary
Highly organized and adaptable individual with a solid background in case file management. Known for attention to detail and effective communication, ready to support legal processes and improve team collaboration.
Overview
30
30
years of professional experience
Work History
Records Case Clerk
Pulaski County Prosecutors Office
Little Rock
11.2024 - Current
- Distributed new cases to prosecutors for timely file decision
- Distribute cases to felony information clerks to have felony information created/filed
- Distribute tasks from attorneys to their assigned case clerks (sentencing orders, transport orders, Act III orders, etc.)
- Answered phone calls in records department, assisting callers with inquiries
- Covered front or back desks as needed, answering phones and greeting visitors
- Anything else that needs to be done
Delivery Driver
DoorDash
Little Rock
04.2021 - Current
Victim/Witness Case Clerk
Pulaski County Prosecutors Office
Little Rock
03.2016 - 11.2024
- Assembled case files for victim/witness coordinators
- Mailed out department greeting letters to victims and witnesses
- Covered meetings with prosecutors and victims/witnesses
- Covered court proceedings
- Maintained organization of closed victim/witness case files
- Maintained organization and scheduling of meeting spaces
- Greeted and escorted victims/witnesses to meeting spaces upon their arrival
- Answered calls to the department: Provided assistance and/or routed them to the appropriate case coordinator or prosecutor
- Tracked department tech devices and allocated them to staff members
- Ordered all office supplies for the department
- Anything else that needed to be done
Delivery Driver
Bite Squad
Little Rock
03.2018 - 04.2021
Records Case Clerk
Pulaski County Prosecutors Office
Little Rock
01.2011 - 03.2016
- Assigned cases to prosecutors in Contexte & Case Management
- Generated subpoenas, transport/pen orders; Writs; Act III orders, etc. and sent them to be served/filed
- Generated and filed sentencing orders
- Delivered files, paperwork, etc. to the assigned attorney's office
- Ran files to attorneys in court if needed
- Did the court run if needed
- Answered calls directed to the records department and provided assistance to the caller
- Covered the front or back desk as needed (answered phone calls, greeted visitors to the office, etc.)
- Helped cover for other clerks in their absence
- Anything else that needed to be done
Executive Level Supervisor
Market Strategies International Research Center
North Little Rock
11.2000 - 01.2011
- Supervised special research project interviewers
- Kept track of interviewer schedules, breaks, attendance, time off requests
- Entered all project start/stop times into E-Time database
- Monitored calls for quality assurance
- Picked up escalated calls with customers as needed
- Made calls as needed
- One Saturday per month, ran the entire call center as production supervisor (managed interviewers, handled disciplinary issues, determined which projects needed to be worked/how many people needed to work them, had to unlock/lock the building and disarm/arm the alarm system)
- Previously at this company, I was a general level supervisor, after starting as an entry-level interviewer (the call center conducted market research for AT&T)
Telemarketer/Fundraiser
Heritage
Sherwood
03.2000 - 11.2000
Cashier; Stocker
Kroger
Maumelle
06.1997 - 03.2000
Garment Inspector
Cintas
Maumelle
04.1999 - 09.1999
Custodial Maintenance Worker
Camp Perry Military Base
Port Clinton
06.1996 - 08.1996
Education
High School Diploma -
North Pulaski High School
Jacksonville, AR05-1997
Skills
- Records management
- Legal Terminology Knowledge
- Workflow coordination
- Task delegation
- Organizational skills
- Problem-solving
- Attention to detail
Timeline
Records Case Clerk
Pulaski County Prosecutors Office
11.2024 - Current
Delivery Driver
DoorDash
04.2021 - Current
Delivery Driver
Bite Squad
03.2018 - 04.2021
Victim/Witness Case Clerk
Pulaski County Prosecutors Office
03.2016 - 11.2024
Records Case Clerk
Pulaski County Prosecutors Office
01.2011 - 03.2016
Executive Level Supervisor
Market Strategies International Research Center
11.2000 - 01.2011
Telemarketer/Fundraiser
Heritage
03.2000 - 11.2000
Garment Inspector
Cintas
04.1999 - 09.1999
Cashier; Stocker
Kroger
06.1997 - 03.2000
Custodial Maintenance Worker
Camp Perry Military Base
06.1996 - 08.1996
High School Diploma -
North Pulaski High School