Ellie Brown
Little Rock
Summary
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation, and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Overview
4
4
years of professional experience
Work History
Office Coordinator Team Lead
Neptune Society
08.2022 - Current
- Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
- Assisted with marketing strategy development to increase public awareness and customer engagement.
- Maintained relationships with multiple vendors, suppliers, and other community related businesses
- Evaluated employee performance and coached team members, increasing quality of work and employee motivation.
- Met with families of decedents to make final arrangements for their loved ones, then coordinating funeral services
Office Manager
Farmers Insurance Company
09.2021 - 07.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Processed renewals, endorsements and other needed data from companies & insureds
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Assistant Store Manager
Bath & Body Works
12.2020 - 09.2021
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Provided weekly work schedules to employees to accommodate business demands
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Oversaw incoming product shipment and organized the display of product
Education
STEM
University of Arkansas Community College-Batesville
Batesville, AR2022
Esthetics
The Salon Professional Academy
07.2019
Business Administration
Arkansas State University
2016
Skills
- Managing Operations and Efficiency
- Customer Relations
- Microsoft Office Suite
- Training staff
- Social Perceptiveness
- Managing Employee Relations
Timeline
Office Coordinator Team Lead
Neptune Society
08.2022 - Current
Office Manager
Farmers Insurance Company
09.2021 - 07.2022
Assistant Store Manager
Bath & Body Works
12.2020 - 09.2021
Esthetics
The Salon Professional Academy
Business Administration
Arkansas State University
STEM
University of Arkansas Community College-Batesville
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