Emily Bostic

• Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
• Demonstrated adaptability while managing multiple cases simultaneously under tight deadlines without sacrificing quality or accuracy in estimations provided.
• Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
• Minimized potential conflicts by effectively documenting all aspects of each collision case, including detailed photographs and written descriptions of damages incurred.
• Contributed to team success by collaborating with technicians, service advisers, and other staff members to ensure smooth operations within the shop.

• Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
• Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
• Demonstrated adaptability while managing multiple cases simultaneously under tight deadlines without sacrificing quality or accuracy in estimations provided.
• Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.

• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
• Monitored security and handled incidents calmly.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Had weekly and monthly assignments to accomplish

• Assisting customers on product selection

• Maintaining monthly goals

• Helped along side manager to ensure daily work flow and proficiency

• Served with excellent customer service

• Ensure incoming calls from customers had the proper information to continue

• Searched for the best vacation option for them

• Keeping organized with records both paper and electronically to be evaluated later

• Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.