Hard worker experienced in problem-solving and time management. Detail-oriented professional with proven knowledge of banking, customer service, and account management.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Focus Bank
06.2022 - 09.2024
Responded to telephone inquiries and complaints following standard operating procedures.
Maintained knowledge of company products to provide helpful suggestions and recommendations to
Developed strong customer relationships and loyalty through effective communication.
Delivered personalized customer service relating to questions and promptly resolved back problems on customers account.
Teller
Focus Bank
06.2021 - 06.2022
Greeted customers with professionalism and friendly.
Guided customers in selecting appropriate financial products for individual needs.
Balanced cash drawer and maintained full accountability for assigned cash on hand.
Received mortgage, loan and public utility bill payments, verified payment dates, and amounts due.
Certified Nurse Assistant
National Health Care
05.2018 - 06.2021
Completed daily documentation and charts regarding patient care and input reports into practice databases.
Stocked patient rooms and supply areas to meet patient care needs.
Developed trusting relationships and provided emotional support to patients and families.
Education
Associate In Applied Science (A.A.S.) - Health Science
Three Rivers Community College
Kennett, US
05.2020
High School Diploma - undefined
Piggott High School
05.2018
Skills
Customer service
Active listening
Critical thinking
Data entry
Problem resolution
Relationship building
Computer proficiency
Product knowledge
Awards
Honor Student
Beta Club
Timeline
Customer Service Representative
Focus Bank
06.2022 - 09.2024
Teller
Focus Bank
06.2021 - 06.2022
Certified Nurse Assistant
National Health Care
05.2018 - 06.2021
Associate In Applied Science (A.A.S.) - Health Science