Emily Lozano-Merida

As Customer Service Manager, I am responsible for cashiering, stocking shelves, and assisting customers with services such as Western Union and money orders. I help ensure the front end runs smoothly, maintain a clean and organized store, and handle customer concerns promptly and professionally.

As a cashier, I greeted customers, handled transactions accurately, and provided friendly service. I answered phone calls and directed inquiries to the right department, restocked items, and kept the checkout area clean and organized. I also helped customers find tools, hardware, and feed, processed returns and exchanges, and closed registers while counting drawers at the end of shifts.