Emily Morris
Jonesboro
Summary
I am a hard worker bringing expertise in customer service, supply chain management, and sales. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business and bottom-line profits.
I excel as a Energetic Sales Associate dedicated to driving customer satisfaction and increasing sales. Positive and respectful contributor, talented in filling, facing, and organizing products to maintain department standards. The hardworking and punctual individual is recognized for consistently receiving high ratings on customer feedback surveys.
I am a Skilled individual with thorough understanding of eyewear, lenses and ophthalmic products. Assesses individual customer preferences to deliver optimal solutions. Exceeds service expectations by cultivating meaningful individual relationships and passionately addressing customer concerns.
Overview
9
9
years of professional experience
Work History
Optician
Vision Care Center
06.2024 - 06.2025
- Provided accurate vision assessments and eyewear fittings for diverse patient needs.
- Managed inventory levels and ordered supplies to ensure optimal stock availability.
- Developed personalized eyewear solutions, enhancing patient satisfaction and loyalty.
- Implemented best practices in lens selection, ensuring quality standards were consistently met.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
Sales Associate - Store Manager
Palm Beach Tan
06.2016 - 06.2024
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules, and prepared deposits.
- Strengthened workflow productivity by hiring, managing, and developing top talent.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Monitored employee performance and identified performance gaps for corrective action.
Receptionist
Stephenville Medical & Surgical Clinic
04.2023 - 12.2023
- Managed patient scheduling and coordinated appointment confirmations to enhance efficiency.
- Streamlined front desk operations, improving patient check-in and check-out experiences.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Increased patient satisfaction by answering inquiries with empathy and professionalism.
Education
High School Diploma -
Westside Consolidated High School
05.2019
Some College (No Degree) - Mass Communication
Arkansas State University
State University, ARSkills
- Store Merchandising
- Staff Supervision
- Customer Service
- Verbal and Written Communication
- Team Building and Leadership
- Multitasking and Organization
- Employee Motivation
- Goal Setting
- Focus and Follow-Through
- Sales Promotion
- Computer skills
- Insurance billing
- Retail sales
- Product upselling
Accomplishments
- Promoted to Store Manager after only 2 years.
- Consistently maintained high customer satisfaction ratings.
- Created highly effective new program that significantly impacted efficiency and improved operations.
Timeline
Optician
Vision Care Center
06.2024 - 06.2025
Receptionist
Stephenville Medical & Surgical Clinic
04.2023 - 12.2023
Sales Associate - Store Manager
Palm Beach Tan
06.2016 - 06.2024
Some College (No Degree) - Mass Communication
Arkansas State University
High School Diploma -
Westside Consolidated High School
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