Emily Seaman
Bentonville
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Sales Associate
Vapor World
09.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Call Center Agent
Goldschmitt And Associates
03.2022 - 10.2022
- Responded to customer calls and emails to answer questions about products and services.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Educated customers on company systems, form completion, and access to services.
- Processed debit and credit card and electronic check payments.
- Addressed customer account discrepancies and concerns.
- Maintained and managed customer files and databases.
- Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
Sales Associate
Kum & Go
07.2021 - 01.2022
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Stayed current on company offerings and industry trends.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Sales Associate
Hot Topic
03.2019 - 08.2021
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Stayed current on company offerings and industry trends.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers and community to promote long term business growth.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Barista
Starbucks
06.2016 - 04.2019
- Followed exact recipes for mixing and preparing beverage and food items.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Controlled line and crowd with quick, efficient service.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Promoted additional items with beverages, increasing store sales.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Waitress
Logan's Roadhouse Restaurant
07.2014 - 12.2016
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Answered customers' questions, recommended items, and recorded order information.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Checked guests' identification before serving alcoholic beverages.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
High School Diploma -
Bentonville High School
Bentonville, AR05.2013
Skills
- Data Gathering
- Providing Feedback
- Revenue Generation
- Inbound Customer Calls
- Corporate Standards
- Problem-Solving Skills
- Customer Communication
- Data Entry
- Account Updating
- Payment Processing
- Agent Support
- Call Center Operations
Timeline
Sales Associate
Vapor World
09.2023 - Current
Call Center Agent
Goldschmitt And Associates
03.2022 - 10.2022
Sales Associate
Kum & Go
07.2021 - 01.2022
Sales Associate
Hot Topic
03.2019 - 08.2021
Barista
Starbucks
06.2016 - 04.2019
Waitress
Logan's Roadhouse Restaurant
07.2014 - 12.2016
High School Diploma -
Bentonville High School
Similar Profiles
Elizabeth WelchElizabeth Welch
Manager at Vapor WorldManager at Vapor World
Cheyenne VanceCheyenne Vance
Manager at Vapor WorldManager at Vapor World
Amber BryantAmber Bryant
Store Manager at Jersey’s Vapor WorldStore Manager at Jersey’s Vapor World