Emma Emery
North Little Rock
Summary
Adept at soldering and building guitar pickups at 920D Custom, I excel in high-stress scenarios, demonstrating unparalleled customer service and attention to detail. My experience spans technical repairs and effective dispute resolution, enhancing customer loyalty and operational safety. Skilled in multitasking, I seamlessly blend technical proficiency with empathetic customer interactions, driving repeat business and team efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Technician
920D Custom
09.2019 - Current
- Soldering guitar pickups
- Building pickups from start to finish
- Answering phones when necessary
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Customer Service Representative
Best Buy
05.2019 - 09.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sales Associate
Sam's Club
08.2017 - 02.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Associate of Applied Science - Nursing
University of Arkansas Community College UACCM
12-2025
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
Certification
- Certified in UACCM CNA program (not licensed)
- Certified in CPR
Timeline
Technician
920D Custom
09.2019 - Current
Customer Service Representative
Best Buy
05.2019 - 09.2019
Sales Associate
Sam's Club
08.2017 - 02.2019
Associate of Applied Science - Nursing
University of Arkansas Community College UACCM
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