Emma Gonzalez
Dardanelle
Summary
Customer service oriented professional able to coordinate workflows and communicate effectively with co-workers, patients and staff. Follows policies, procedures and guidelines to ensure consistent quality. Maintains and safeguards patient privacy and confidentiality.
Overview
9
9
years of professional experience
2017
2017
years of post-secondary education
Work History
Pharmacy Technician
CVS Pharmacy
Russellville
05.2025 - Current
- Fill and process prescriptions accurately under pharmacist supervision.
- Submit and resolve insurance claims, prior authorizations, and rejections.
- Provide customer service at drop-off,pick-up, and drive thru counters
- Handle high volume calls, faxes, and patient inquires.
- Maintain patient confidentiality and compliance with HIPAA regulations.
- Assist with inventory management and workflow efficiency.
- Certified Immunizer- administer vaccines per protocol and state guidelines.
Asset Department
Denali Water Solutions
Dardanelle
09.2023 - 01.2024
- Responsible for the acquisition, tracking and securing of all assets.
- Provide time estimates for project tasks.
- Work closely with Excel when doing projects and imputing information
Chart Retrieval Specialist
Change Healthcare
Dardanelle
09.2022 - 06.2023
- Proficiency in computer and software programs
- Demonstrated experience working independently in a fast paced environment with high attention to detail
- Strong planning, organizational, interpersonal, written, and verbal communication skills
- Successfully implement identified course of action to effectively impact risk adjustment deadlines and report on progress regularly
Pharmacy Technician
Walmart
Dardanelle
10.2021 - 07.2022
- Organized medications for the pharmacist to review by profiling prescriptions, preparing labels, and calculating quantities.
- Prepared and processed medical insurance forms and records for pharmacy patients.
- Answered high volume phone calls and assisted patients with medication needs
- Provided friendly customer service at drop-off and pick-up counters
Packer
Baker & Taylor
Commerce
07.2020 - 09.2020
- Package and wrap a variety of items, inspect for defects, and record items packed
- Perform any combination of light cleaning duties to maintain the establishment
- Keep accurate logs of work performed
Line Processor
Wayne Farms
Danville
10.2018 - 09.2019
- Processed poultry to ensure safe packaging and shipping for public use and consumption
- Complied with state and federal rules and regulations for poultry processing
- Met production goals and deadlines to maintain schedule and operating efficiencies
- Kept facility clean and free of debris and maintained an orderly work area
Customer Service Representative / Call Center
AT&T
Russellville
08.2017 - 04.2018
- Checked to ensure that appropriate changes were made to resolve customers' problems
- Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Kept records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken
Assembly Worker / Machine Operator
Theragenics
Buford
02.2017 - 08.2017
- Assembled and packaged needles that contained radiation
- Labeled patient information and sealed packages
- Practiced safety standards when it came to working with radioactive substances
Education
Dardanelle High School
Dardanelle, ARSkills
- Medical Administrative Assistant
- Medical Terminology
- Medical Transcription
- Patient Processing
- Patient Registration
- Medical Records Management
- Check In
- Check Out
- Data Entry
- Release of Information
- HIPAA Compliance
- Medical Laws & Ethics
- CMS 1500 Claim Form
- Billing Cycle
- Claims Appeal Process
- Medical Billing Knowledge
- Third Party Billing
- Medicare
- Medicaid
- HMO
- PPO
- Basic Coding Skills for ICD-10 & CPT
- Insurance Verification
- Anatomy & Physiology
- Prescription management
- Insurance processing
- Patient confidentiality
- Inventory control
- Customer service
- Workflow efficiency
- Time management
- Detail orientation
Volunteer Experience
Volunteer Nursing Assistant, Russellville Nursing Home, Russellville, AR, 1 month
Timeline
Pharmacy Technician
CVS Pharmacy
05.2025 - Current
Asset Department
Denali Water Solutions
09.2023 - 01.2024
Chart Retrieval Specialist
Change Healthcare
09.2022 - 06.2023
Pharmacy Technician
Walmart
10.2021 - 07.2022
Packer
Baker & Taylor
07.2020 - 09.2020
Line Processor
Wayne Farms
10.2018 - 09.2019
Customer Service Representative / Call Center
AT&T
08.2017 - 04.2018
Assembly Worker / Machine Operator
Theragenics
02.2017 - 08.2017
Dardanelle High School