Emma Kenny
Manilla
Summary
Experienced in emergency call handling, rapid decision-making, and effective communication in high-stress situations. Utilizes strong multitasking skills to efficiently manage and dispatch services. Diligent pharmacy technician with a proven ability to manage medication inventory, assist pharmacists in prescription preparation, and deliver exceptional customer service. Demonstrates keen attention to detail and possesses effective communication skills.
Overview
3
3
years of professional experience
Work History
911 Telecommunicator
Montgomery County Sheriff's Office
06.2023 - 12.2023
- Handled high-pressure situations calmly and professionally, successfully managing multiple calls simultaneously during peak hours.
- Maintained accurate records of all incoming calls, ensuring thorough documentation for future reference and analysis.
- Enhanced emergency response times by efficiently gathering and disseminating critical information to first responders.
- Coordinated resources effectively during natural disasters, ensuring swift aid delivery to impacted communities.
- Provided compassionate assistance to distressed callers while maintaining composure under challenging circumstances.
- Collaborated with law enforcement agencies, fire departments, and EMS teams to ensure a coordinated response during multi-agency incidents.
- Documented call details accurately for use in ongoing investigations and reports.
- Calmed callers in distress, gathering vital information for emergency response teams.
- Recorded inmate check-ins, warrants, visiting hours for inmates, and inmates checking out.
- Matron duty for females.
Licensed Pharmacy Technician
Sullivan's Drugs
01.2022 - 05.2023
- Company Overview: Licensed Pharmacy
- My duties as a licensed pharmacy technician included working in a fast-paced environment, handling medications including controlled medicines, filling prescriptions, and answering phone calls
- I also was in charge of delivering, whether that be to houses or the nursing homes
- Additionally, I restocked medicine bottles, prescription bags, medicine bottles, and cleaned the pharmacy
- Licensed Pharmacy
Waitress
Tobias Public House
04.2021 - 12.2022
- My duties as a waitress include greeting and escorting people to their tables and presenting the menu and providing detailed information when asked.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Answered customers' questions, recommended items, and recorded order information.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Cosmetology License - Cosmetology
Arthur's Beauty College
Jonesboro, AR11-2025
Associates Degree - General Studies
Lincoln Land Community College
Springfield, IL12-2022
nursing, psychology, criminal justice
Southern Illinois University of Edwardsville
Edwardsville, IL05.2022
High School Diploma -
Hillsboro High School
Hillsboro, IL05.2021
Skills
- Detail-oriented
- Organized
- Work well with other people
- Proficient in typing
- Basic computer knowledge
- Compassionate
- Fast learner
- Strong desire to help others
- Dependable and responsible
Awards
- First Degree Black Belt in Taekwondo
- Training for ten years
- Assistant instructor to the youth class
Timeline
911 Telecommunicator
Montgomery County Sheriff's Office
06.2023 - 12.2023
Licensed Pharmacy Technician
Sullivan's Drugs
01.2022 - 05.2023
Waitress
Tobias Public House
04.2021 - 12.2022
nursing, psychology, criminal justice
Southern Illinois University of Edwardsville
Cosmetology License - Cosmetology
Arthur's Beauty College
Associates Degree - General Studies
Lincoln Land Community College
High School Diploma -
Hillsboro High School
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