Emma Seaton
Cabot
Summary
Dynamic delivery professional with extensive experience at Spark, excelling in route optimization and customer service. Proven track record of ensuring timely deliveries while maintaining high satisfaction levels. Dependable and reliable, I effectively coordinate logistics and verify invoices, consistently enhancing operational efficiency and fostering positive client relationships.
Overview
5
5
years of professional experience
Work History
Delivery Driver
Spark
Cabot
08.2024 - Current
- Transported and safely delivered items to prevent damage or loss.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Conducted pre-inspections to keep trucks reliable and well-maintained.
- Notified customers of delays to decrease calls to support.
- Reviewed and verified invoices and purchase requests to confirm accuracy.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
Retail Sales Consultant
Xfinity Store by Comcast
Little Rock
07.2023 - 08.2024
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Handled returns and exchanges in accordance with established policies and procedures.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Processed sales transactions efficiently, maintaining accuracy in financial exchanges.
- Participated in staff meetings and training sessions to improve product knowledge and sales techniques.
- Provided product knowledge to customers on merchandise features, benefits, and quality.
- Described merchandise and explained use, operation and care.
- Promoted memorable shopping experiences resulting in increased customer retention and loyalty.
Online Personal Shopper
Walmart
Lonoke
12.2022 - 06.2023
- Completed pickup and shopping orders for customers within local area.
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
- Implemented feedback from clients to continuously improve service and client satisfaction.
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce, and meat, and delivered groceries on-time to exact location specified.
- Suggested comparable products to replace out-of-stock items.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
Assistant Manager
Expert Heating & Air
Lonoke
07.2020 - 11.2022
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Communicated regularly with customers to gain insights into their needs.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Assigned work and monitored performance of project personnel.
- Established processes for monitoring customer satisfaction levels.
- Supervised daily operations including scheduling shifts, assigning duties.
Education
GED -
South Side High School
Bee Branch, AR08-2022
Skills
- Route optimization
- Delivery coordination
- Invoice verification
- Customer service
- Task prioritization
- Payment collection
- Documentation
- Billing statements
- Dependable and reliable
- Valid Driver's license
Accomplishments
- Onboarding Foundations Award
- Delivery Associate Award
- Delivery Associate (Last Mile) Award
- Digital Personal Shopper Award
Languages
ASL
Limited
Affiliations
- Talented Fiber artist
- Avid reader
- Free writer
Timeline
Delivery Driver
Spark
08.2024 - Current
Retail Sales Consultant
Xfinity Store by Comcast
07.2023 - 08.2024
Online Personal Shopper
Walmart
12.2022 - 06.2023
Assistant Manager
Expert Heating & Air
07.2020 - 11.2022
GED -
South Side High School
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