Emma Young
Conway
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
5
5
years of professional experience
Work History
Server
Island Snow
05.2025 - Current
- Provided exceptional customer service, ensuring satisfaction and repeat business.
- Collaborated with kitchen staff to streamline order delivery and enhance efficiency.
- Trained new servers on menu items and service protocols for optimal performance.
- Maintained cleanliness and organization of dining area, adhering to health standards.
PSC
UAMS NICU
06.2025 - 08.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Experience in Hearing Screening
Urban Air
09.2021 - 08.2023
- Responsible for caring for children and ensuring they are following rules, ensuring employees are following all rules, making schedules, managing payroll errors, hiring employees, firing employees, ordering stock items, and organizing company hours on the website as well as the door.
Bluehouse Bakery
10.2020 - 08.2023
- Responsible for greeting and serving customers, busing tables, cleaning restaurant, and food prep.
River Center
06.2021 - 07.2023
- Control the scoreboard for basketball or manage the book (foul count and points per player).
Education
Ringgold Elementary
01.2015
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Benton Middle School
01.2017
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Benton Junior High
01.2019
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Benton High School
01.2023
No Degree - Nursing BSN
University of Central Arkansas
Conway05-2027
Skills
- CPR certified
- Strong work ethic
- Exceptional customer service
- BLS certified
- Guest engagement
Affiliations
- Honors Society: 9- 12th grade
- Volleyball: 7th grade
- Cross Country: 11th grade
- Tennis: 9- 12th grade
- National Honors Society: 12th grade
- FCA:11- 12th grade
- Arkansas Scholar: 10-12th grade
Elected Leadership Positions
- Girls Tennis Captain: 11th grade - Selected by the Benton tennis team.
- Student Aide: 11th, 12th grade – Selected by Benton High school staff to serve as an office aide and teacher aide.
- Assistant Manager: 12th grade, summer before college - Selected by Supervisor at Urban Air Adventure Park.
- Staff: 9-12th grade - Selected by Camprenu faculty.
Awards
Advanced Placement courses: AP English Language - 11th grade, AP English Literature - 12th grade, College Algebra - 12th grade, AP Environmental Science - 12th grade, All-Conference in Tennis: 11th grade, Math award: 10th grade, Served on several family mission trips: 9-12th grade
Timeline
PSC
UAMS NICU
06.2025 - 08.2025
Server
Island Snow
05.2025 - Current
Urban Air
09.2021 - 08.2023
River Center
06.2021 - 07.2023
Bluehouse Bakery
10.2020 - 08.2023
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Benton Middle School
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Benton Junior High
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Benton High School
Ringgold Elementary
No Degree - Nursing BSN
University of Central Arkansas