Emmanuel Torres
Newark,B
Summary
Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals. Skilled automotive repair professional with a solid history of success working on both domestic and import vehicles. Competent in locating problems and performing timely, accurate repairs. Offering 5+ years in the field and a hardworking, reliable nature.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Store Service Manager
Midas
Woodbridge, NJ
08.2021 - Current
- Deliver exceptional customer service while listening to and consulting with customers
- Following up with customers, services requested, estimated completion times, etc
- Oversee complete vehicle inspections and then make comprehensive recommendations-building computerized repair orders and sourcing parts
- Deliver and discuss pricing estimates with customers as well as promote shop service specials
- Lead, manage, and train team while keeping in tune with our companies' vision, purpose, core values, and employee creed
- Supervise up to ten employees
- Oversee technicians' inspections, diagnosing, and repairing of domestic, European, and Asian cars and light trucks
- Maintain inventory counts
- Overall cleanliness and organization of the facility
- Other duties as assigned.
- Coordinated with vendors to ensure timely delivery of products and services.
- Provided leadership and direction to the team of store services personnel.
- Managed inventory control systems to ensure accurate stock levels in the store.
- Evaluated customer feedback to identify opportunities for improved service levels.
Auto Mechanic/ Service Writer
Oscar Auto Repair LLC
Newark, NJ
04.2021 - 08.2021
- Diagnosed mechanical issues using specialized tools and equipment.
- Repaired or replaced worn parts such as brakes, spark plugs and radiators.
- Performed routine maintenance such as oil changes, tune-ups and brake repairs.
Automotive Technician
Mavis Discount Tire
09.2018 - 04.2021
- Completed tire, lube, and alignment training
- Customer service oriented Team oriented Work and technical institute Experience Trained on hunter alignment and tire balancer
- Additional work software (pro demand, all data) Has own tools and diagnostic equipment.
Education
High School Diploma - Automotive
Lincoln Technical Institute
Union 08-2020
High School Diploma -
East Side High School
newark05-2015
Skills
- Performance Management
- Financial Management
- Staff Development
- Policy Implementation
- Expense Tracking
- Store Manager/Sales Manager
- Customer Service Management
- Store operations oversight
- Supply Ordering
- Employee Training
- Shift Scheduling
- Retail Inventory Management
- Revenue Generation
- Cash Management
- Bank and Safe Deposits
Certification
- Driver's License
- High school diploma
- Lincoln technical institute graduate (Automotive)
Accomplishments
- Great with customers and I speak English and Spanish fluently
- Taking pride in good customer care and auto repair
- Looking to switch over to a service writer or manager position full
Skills Experience
- Oil Change (5 years)
- Auto Tech(5 years)
- Alignment (5 years)
- Brake Repair (5 years)
- Automotive Repair (5 years)
- Suspension (5 years)
- User Interface (UI) (5 years)
- Mechanic Experience (5 years)
- Sales (3 years)
- Spanish
- Service writing (3 years)
Languages
Spanish
First Language
English
Intermediate (B1)
B1
Timeline
Store Service Manager
Midas
08.2021 - Current
Auto Mechanic/ Service Writer
Oscar Auto Repair LLC
04.2021 - 08.2021
Automotive Technician
Mavis Discount Tire
09.2018 - 04.2021
High School Diploma - Automotive
Lincoln Technical Institute
High School Diploma -
East Side High School
- Driver's License
- High school diploma
- Lincoln technical institute graduate (Automotive)
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