Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Eric Clymer

Rogers

Summary

Dynamic professional with extensive experience at Walmart Inc. in project and operations management. Proven track record in enhancing customer satisfaction through effective conflict resolution and critical thinking. Proficient in Microsoft Office Suite and skilled in multitasking, driving team productivity, and fostering strong stakeholder relationships to achieve organizational goals.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Customer Engagement Representative

JB Hunt Transport
07.2021 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Streamlined processes to improve efficiency in handling customer concerns and requests.
  • Skillfully navigated difficult conversations with professionalism, managing conflicts constructively to preserve brand reputation and maintain positive relationships with clients.
  • Provided support during late hours to ensure all customers received prompt attention and assistance.
  • Collaborated with team members to ensure consistent delivery of high-quality service.

Operations Manager

Walmart Inc.
04.2018 - 06.2021
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.

Project Manager

Walmart Inc.
05.2016 - 02.2018
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
  • Promoted innovation within project teams, encouraging exploration of new tools and methodologies to enhance project outcomes.

People Manager

Walmart Inc.
02.2008 - 05.2016
  • Optimized resource allocation for projects, ensuring timely completion within budget constraints.
  • Implemented data-driven decision-making processes, improving overall departmental efficiency.
  • Reduced employee turnover rate by addressing concerns promptly and proactively engaging in conflict resolution efforts.
  • Developed a nurturing work environment for employees, leading to increased satisfaction and retention rates.
  • Enhanced team productivity by implementing efficient workflow processes and time management strategies.
  • Devised strategic plans to meet organizational goals, aligning team objectives with company vision.
  • Promoted transparent communication practices within the team, encouraging open dialogue and idea-sharing among members.
  • Led multi-disciplinary teams in achieving both short-term and long-term goals, demonstrating exceptional leadership skills and adaptability in the face of challenges.

Customer Service Representative

Walmart Inc.
08.2006 - 02.2008
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved associate questions and complaints with empathy, resulting better patient outcomes and correct coverage options for themselves and their families.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to insured associates and their families requests for products, services, and benefit information.
  • Audit performance of other representatives as a auditor for compliance and to ensure the correct communication was provided to our associates and their families.

Education

High School Diploma -

S.H. Rider High School
Wichita
05-1992

Skills

  • HOST, EOM, FM, Orders 360, and MATCH software proficiency
  • Customer service
  • Time management
  • Multitasking and organization
  • Critical thinking
  • Active listening
  • Verbal and written communication
  • Creative problem solving
  • Decision-making
  • Task prioritization
  • Technical troubleshooting
  • Conflict resolution
  • De-escalation techniques
  • Complaint resolution
  • Professional telephone demeanor
  • Microsoft Office Suite
  • Problem-solving

Accomplishments

  • Lead projects to reduce phone contacts for associates transitioning to a new job type to ease their enrollment in new benefits online instead of having to contact us by phone at Walmart.
  • Managed complete redesign of the Kana knowledge base for Walmart Benefits to alleviate a grass roots meeting issue and enable our agents to obtain needed information much more quickly and provide regular updates.
  • As a people manager my team regularly out performed others due to better team communication, accountability, and trust in leadership because I maintained a subject matter expert status in their roles so they felt comfortable leveraging me for difficult situations.


Certification

HR & Law certification

Six Sigma White Belt certification

Strategic Leadership and Management Capstone


Timeline

Customer Engagement Representative

JB Hunt Transport
07.2021 - Current

Operations Manager

Walmart Inc.
04.2018 - 06.2021

Project Manager

Walmart Inc.
05.2016 - 02.2018

People Manager

Walmart Inc.
02.2008 - 05.2016

Customer Service Representative

Walmart Inc.
08.2006 - 02.2008

High School Diploma -

S.H. Rider High School

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Eric Clymer