Eric M. Ngange
Little Rock
Summary
Motivated professional with a diverse skill set and a track record of success in fast-paced environments. Highly organized and adaptable, with a focus on building strong team dynamics and fostering collaboration. Proven ability to lead strategic planning initiatives and enhance workplace transparency. Competent in navigating cultural differences to achieve team goals. Strategic in financial management, thrive on maximizing productivity and efficiency in task completion. Skilled in budgeting, risk assessment, and strategic planning. Excel at communication, problem-solving, and leadership, ensuring seamless operations.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Associate Director of Branch Operations
BIRCH TREE COMMUNITIES, INC.
Benton
07.2022 - Current
- Managed recruitment process for new employees including conducting interviews, evaluating resumes, making job offers.
- Oversaw continuous education and compliance training to enhance staff competencies.
- Conducted yearly performance evaluations, raising average staff performance ratings by 15% through constructive feedback.
- Ensured completion of QBHP supervisions and Health and Safety drills, achieving 100% compliance with regulations.
- Motivated staff to foster a cooperative team environment, increasing employee satisfaction scores by 20%.
- Oversaw disciplinary actions for QBHP team members to enforce organizational policies.
- Resolved staff-related conflicts, promoting workplace harmony and reducing turnover by 10%.
- Participated in staff meetings, working groups or task forces to implement strategic initiatives.
- Managed inventory and resources to ensure availability and cost-effectiveness.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Facilitated team meetings to discuss progress and address challenges.
- Oversaw the maintenance and updating of organizational databases and records.
- Evaluated performance of subordinates through regular feedback sessions and annual reviews.
- Ensured compliance with local laws and regulations governing business operations.
- Implemented billing procedures, audited and reconciled accounts and recorded transactions.
- Established budgets and tracked expenses to drive operational efficiency.
- Maintained positive relationships with vendors and external partners to support business resilience efforts.
- Oversaw day-to-day operations of the organization including personnel management, program development and implementation.
- Reviewed employee time sheets for accuracy prior to submitting them for payroll processing.
General Contractor
Self Employed
Little Rock
09.2015 - Current
- Managed all aspects of construction projects from start to finish.
- Supervised and coordinated subcontractors and laborers on site.
- Ensured adherence to project timelines and budgets.
- Reviewed and interpreted blueprints and construction plans.
- Implemented and maintained safety protocols on job sites.
Assistant TO Director
BIRCH TREE COMMUNITIES, INC.
Benton
03.2021 - 07.2022
- Maintained close relationships with key stakeholders while managing expectations.
- Facilitated regular cross-functional meetings between teams to ensure alignment on objectives.
- Developed protocols for handling confidential information within the organization.
- Recruited and trained new employees to meet job requirements.
- Developed and maintained relationships with external partners and vendors.
- Assisted in developing and implementing strategic plans to achieve organizational goals.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Created training materials for new employees on company policies and procedures.
- Delegated work to staff, setting priorities and goals.
- Created and managed budgets for travel and team-building activities.
- Managed daily workflow of personnel by assigning tasks, tracking progress and providing assistance when needed.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Oversaw employee relations issues such as grievances, disciplinary actions and terminations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Maintained compliance with industry regulations and organizational policies.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Interviewed prospective employees and provided input to Branch Director
Shift Supervisor
BIRCH TREE COMMUNITIES, INC.
Benton
05.2012 - 03.2021
- Conducted weekly inventory of supplies, equipment, and food items.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Provided on-the-job training to new staff members.
- Provided feedback to employees regarding their performance in order to improve productivity.
- Handled emergency situations with composure and in accordance with company guidelines.
- Collaborated with management to set performance goals and evaluate progress.
- Assessed reports and adjusted workflows to realign with targets.
- Collaborated with team members to improve performance and implement training updates.
- Assigned tasks to team members based on their strengths and skill sets.
Volunteer Experience
Tull Fire department
Tull
02.2012 - 08.2015
- Provided immediate medical assistance: Demonstrated CPR/First Aid skills.
- Responded to and managed emergencies, including fires, accidents, and hazardous materials incidents: Managed Incident Responses.
- Extinguished fires using various methods and equipment: Utilized Fire Suppression techniques.
- Searched for and rescued people from hazardous situations: Applied Rescue Techniques.
- Dealt with hazardous materials incidents: Handled Hazardous Materials.
- Withstood physically demanding tasks and prolonged periods of activity: Demonstrated Physical Endurance.
- Demonstrated relevant athletic achievements or training: Utilized Strength & Agility.
- Worked effectively with others in a high-pressure environment: Exhibited Teamwork skills.
- Gave and received instructions clearly and concisely: Showcased Communication abilities.
- Took on leadership roles within the fire department: Demonstrated Leadership.
- Made quick decisions under pressure: Utilized Problem-Solving skills.
- Demonstrated mechanical skills relevant to firefighting equipment and vehicles: Highlighted Mechanical Aptitude.
- Participated in fire prevention education or community outreach: Engaged in Community Service & Public Education.
- Organized and coordinated resources and activities during emergencies: Demonstrated Organization & Coordination.
Customer Service
XEROX
Hot Springs
05.2009 - 04.2010
- Provided friendly and courteous customer service.
- Developed and implemented customer service policies and procedures to ensure quality customer service.
- Contributed ideas towards improving customer service standards.
- Managed team scope, schedule and assignments for duration of project.
- Conferred with project personnel to identify and resolve problems.
- Trained and coached key team members on production techniques to establish expectations and comply with quality guidelines.
- Communicated effectively with team members regarding project expectations and deadlines.
- Lead team members to translate paper documents into digital files
Education
Naza Computers Institute - Certification Computer Hardware and Networking
Naza Computers Institute
Buea, Cameroon01.2005
Associate of Science - Geology
University of Buea
Cameroon, Province SW01.2005
Bilingual Grammar School (Bgs) - Advanced Level Certificate of Science
Bilingual Grammar School (BGS)
Cameroon, Province SW06.2003
Government High School (Ghs) - High School Certificate (Diploma)
Government High School (GHS)
Cameroon, Province SW06.2001
Skills
- Multicultural awareness
- Professional presentations
- Office administration
- Interpersonal communication
- Management expertise
- Training facilitation
- Payroll processing
- Human resources management
- Safety compliance
- Loss prevention strategies
- Project management
- Recruitment management
- Budget management
- Regulatory compliance
- Team operations
- Task delegation
- Schedule oversight
Certification
- CPR Certification
- QBHP Certification
Volunteer Experience
Tull Fire Department, 02/01/12, 08/31/15, Tull, AR, Provided immediate medical assistance: Demonstrated CPR/First Aid skills., Responded to and managed emergencies, including fires, accidents, and hazardous materials incidents: Managed Incident Responses., Extinguished fires using various methods and equipment: Utilized Fire Suppression techniques., Searched for and rescued people from hazardous situations: Applied Rescue Techniques., Dealt with hazardous materials incidents: Handled Hazardous Materials., Withstood physically demanding tasks and prolonged periods of activity: Demonstrated Physical Endurance., Demonstrated relevant athletic achievements or training: Utilized Strength & Agility., Worked effectively with others in a high-pressure environment: Exhibited Teamwork skills., Gave and received instructions clearly and concisely: Showcased Communication abilities., Took on leadership roles within the fire department: Demonstrated Leadership., Made quick decisions under pressure: Utilized Problem-Solving skills., Demonstrated mechanical skills relevant to firefighting equipment and vehicles: Highlighted Mechanical Aptitude., Participated in fire prevention education or community outreach: Engaged in Community Service & Public Education., Organized and coordinated resources and activities during emergencies: Demonstrated Organization & Coordination.
Languages
- English
- French
- Pidgin
Personal Information
Title: Associate Director of Branch Operations
Languages
French
Native/ Bilingual
References
References available upon request.
Timeline
Associate Director of Branch Operations
BIRCH TREE COMMUNITIES, INC.
07.2022 - Current
Assistant TO Director
BIRCH TREE COMMUNITIES, INC.
03.2021 - 07.2022
General Contractor
Self Employed
09.2015 - Current
Shift Supervisor
BIRCH TREE COMMUNITIES, INC.
05.2012 - 03.2021
Volunteer Experience
Tull Fire department
02.2012 - 08.2015
Customer Service
XEROX
05.2009 - 04.2010
Naza Computers Institute - Certification Computer Hardware and Networking
Naza Computers Institute
Associate of Science - Geology
University of Buea
Bilingual Grammar School (Bgs) - Advanced Level Certificate of Science
Bilingual Grammar School (BGS)
Government High School (Ghs) - High School Certificate (Diploma)
Government High School (GHS)
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