Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eric Norwood

Roland

Summary

Dynamic operations manager with a proven track record at Norwood Logistics, excelling in strategic planning and problem-solving. Enhanced customer satisfaction through effective conflict resolution and quality assurance initiatives. Skilled in employee training and risk management, fostering a culture of safety and efficiency while driving operational improvements.

Overview

8
8
years of professional experience

Work History

Manager of Operations

Norwood Logistics
03.2018 - Current
  • Supported daily operational tasks to ensure workflow consistency and efficiency.
  • Assisted in training new team members on standard operating procedures and safety protocols.
  • Monitored inventory levels, reporting discrepancies to maintain stock accuracy.
  • Conducted routine inspections of equipment to ensure compliance with safety standards.
  • Participated in problem-solving sessions to identify areas for improvement in operations.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.

University of Arkansas Pine Bluff Baseball Manager

UAPB Baseball
08.2021 - 05.2025
  • Developed strategic game plans to enhance team performance and competitiveness.
  • Mentored players and coaching staff, fostering skill development and teamwork.
  • Analyzed player statistics and performance metrics to inform decision-making.
  • Executed training sessions, focusing on technique improvement and tactical awareness.
  • Coordinated game day operations, ensuring smooth execution of logistics and communication.
  • Implemented injury prevention protocols, contributing to overall player health and safety.
  • Led successful baseball seasons by consistently reaching playoffs or championship rounds under my management tenure.
  • Participated in community outreach programs representing the team fostering positive relationships with fans local organizations.
  • Adapted coaching style based on individual player needs to facilitate optimal learning outcomes for each athlete involved.
  • Collaborated with training staff to develop customized workout regimens tailored for each player''s needs promoting long-term success.
  • Monitored player health and conditioning programs to ensure peak physical performance during games and minimize injury risks.
  • Maintained strong relationships with players, coaches, and front office staff for effective collaboration throughout the organization.
  • Established a positive clubhouse culture that promoted teamwork, accountability, and respect among all team members.
  • Modeled appropriate behavior on and off field.
  • Developed profound sense of team belonging throughout season.
  • Improved team performance by implementing strategic game plans and analyzing opponents'' strengths and weaknesses.
  • Worked closely with sports psychologists enhancing mental toughness resilience among players during high-pressure situations.
  • Inspected equipment and facilities for signs of wear or damage impacting safety.
  • Restored customer loyalty by resolving complaints with workers, activities or services rendered.
  • Monitored budget and expenditures, keeping facility within budget.
  • Coordinated with other entertainment venues to create joint promotional events.
  • Developed and implemented marketing strategies to increase customer engagement and drive revenue.
  • Conducted research and analysis of market trends to determine potential opportunities for growth.

Team Player and Production Supervisor

High School Student
08.2017 - 01.2021

Member of Robinson Football Team until injured and stayed on as a productionist filming and editing team sports. Active participant when the team won it's first 4A district championship.

  • Demonstrated teamwork by coordinating strategies during practice sessions.
  • Enhanced individual skills through consistent practice and skill drills.
  • Collaborated with teammates to improve communication and on-field effectiveness.
  • Provided mentorship to younger players, fostering growth and teamwork principles.
  • Achieved lifelong aspiration through proven work ethic, dedication, and visualization.
  • Developed strong communication skills within the team, fostering a positive atmosphere and promoting teamwork.
  • Achieved success in regional tournaments through rigorous practice sessions and continuous skill development.

Education

Business Administration

University of Arkansas Pine Bluff
Pine Bluff, AR
12-2025

Skills

  • Decision-making
  • Customer service
  • Quality assurance
  • Strategic planning
  • Problem-solving
  • Time management
  • Safety procedures
  • Analytical thinking
  • Conflict resolution
  • Employee training
  • Task delegation
  • Public speaking
  • Risk management

Timeline

University of Arkansas Pine Bluff Baseball Manager

UAPB Baseball
08.2021 - 05.2025

Manager of Operations

Norwood Logistics
03.2018 - Current

Team Player and Production Supervisor

High School Student
08.2017 - 01.2021

Business Administration

University of Arkansas Pine Bluff
Eric Norwood