Eric Swann
Pocahontas
Summary
Proven delivery expert with a history at FedEx Express, I excel in optimizing routes and enhancing delivery efficiency. Renowned for punctuality and exceptional customer service, I maintain a clean driving record and leverage GPS technology for expedited deliveries. Skilled in vehicle maintenance and load organization, I ensure safe and timely package handling, achieving critical deadlines.
Overview
15
15
years of professional experience
Work History
Delivery Courier
FedEx Express
10.2020 - Current
- Followed company policies and procedures during shift.
- Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Drove safely at all times to avoid accidents and harm.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Ensured safe transportation of packages with careful handling and secure storage methods.
- Expedited urgent deliveries, prioritizing time-sensitive shipments to meet critical deadlines.
- Enhanced delivery efficiency by optimizing routes and adhering to schedules.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Utilized GPS navigation systems to navigate faster routes.
- Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
- Delivered packages to customer doorsteps and business offices.
- Conducted daily vehicle inspections and reported maintenance issues for immediate remediation.
Mail Carrier
Self Employed Contractor for USPS
12.2009 - 03.2017
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
- Utilized advanced knowledge of local streets, neighborhoods, routes for optimal navigation while minimizing delays in delivery timeframes.
- Kept an organized vehicle workspace, ensuring quick access to necessary tools and materials for successful deliveries.
- Displayed professionalism when interacting with customers at their homes or businesses while delivering their mail promptly and courteously every day.
- Handled mail and packages with care to prevent damage during delivery.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Maintained a high level of safety by adhering to traffic laws, utilizing defensive driving techniques, and navigating various weather conditions.
- Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Education
Diploma - General Studies
Pocahontas High School
Pocahontas, AR05.1993
Skills
- Punctuality
- GPS technology
- Load organization
- Vehicle maintenance
- Deadline adherence
- Working independently
Accomplishments
Employee of the month. Safe driving award four years in a row.
Timeline
Delivery Courier
FedEx Express
10.2020 - Current
Mail Carrier
Self Employed Contractor for USPS
12.2009 - 03.2017
Diploma - General Studies
Pocahontas High School
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