Erica Bailey
Jonesboro
Summary
Healthcare professional ready to contribute to patient care excellence. Skilled in assisting medical staff, managing patient needs, and maintaining healthcare standards. Expertise in providing compassionate care and supporting medical staff in fast-paced environments. Proficient in vital signs monitoring and medical documentation. Reliable team player focused on adapting to evolving patient needs and delivering quality outcomes.
Overview
14
14
years of professional experience
Work History
Patient Service Representative
St. Bernards Heart & Vascular
07.2018 - Current
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Schedule new patient and follow -up appointments.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Room patient, obtain vitals and verify medications.
- Order office supplies
- Assist patients with Medical assistance paper and submitting paper work.
- Prior authorization for medical testing and procedures.
- Enter orders per doctors instruction and follow up that patient showed for testing.
- Perform ECG's on patients
- Check patients in and out for office visits.
- Send medication refills as needed to pharmacy.
- Set reminders for nurse to follow-up on test results to call patients with results/ plan in a timely manner.
Pharmacy Technician
Parker Road Pharmacy
05.2014 - 07.2018
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Retrieved, counted and measured out and labeled prescriptions with correct item and quantity.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Collected co-payments or full payments from customers.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Demonstrated compliance with all federal, state, and local regulations governing pharmacy operations, upholding ethical standards within the profession.
- Assisted pharmacists in maintaining inventory and ensuring proper storage of medications for optimal safety and efficacy.
- Make phone calls to doctors office and patients.
Cosmetologist
The Shop
06.2013 - 10.2013
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Answered phone calls and emails to schedule client appointments.
Pharmacy Technician
St. Bernards Medical Center
08.2010 - 07.2012
- Use computer system to see low inventory at each location in the hospital and pull medications to restock those locations promptly.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Rotate medications so that oldest medications are used first
- Check medication shelves for expired drugs
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Retrieved, counted and measured out and labeled prescriptions with correct item and quantity.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Package bottled medication in to single dose packing and labeled correctly to later be dispensed to the floors
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Demonstrated compliance with all federal, state, and local regulations governing pharmacy operations, upholding ethical standards within the profession.
- Assisted pharmacists in maintaining inventory and ensuring proper storage of medications for optimal safety and efficacy.
- Take STAT doses of medications to nurses station and give to the correct nurse for that patient.
Education
Practical Nurse - Nursing
Arkansas State University- Newport
Jonesboro, AR12.2024
Cosmetology - Cosmetology
Arkansas Acadamy of Hair Design
Jonesboro, Ar05.2013
No Degree -
Arkansas State University
Jonesboro, AR2012
High School Diploma -
Brookland High School
Brookland, AR2009
Skills
- Patient confidentiality
- Scheduling appointments
- Clinical data entry
- Patient check-in
- Adaptable
- Prioritization
- Multitasking
- Customer service excellence
- Teamwork skills
- Professionalism
Timeline
Patient Service Representative
St. Bernards Heart & Vascular
07.2018 - Current
Pharmacy Technician
Parker Road Pharmacy
05.2014 - 07.2018
Cosmetologist
The Shop
06.2013 - 10.2013
Pharmacy Technician
St. Bernards Medical Center
08.2010 - 07.2012
Practical Nurse - Nursing
Arkansas State University- Newport
Cosmetology - Cosmetology
Arkansas Acadamy of Hair Design
No Degree -
Arkansas State University
High School Diploma -
Brookland High School
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