Erica Carer
Conway
Summary
Organized administrative professional with extensive experience in healthcare support, customer service, scheduling, and office management. Demonstrated ability to manage confidential records and coordinate complex schedules while providing efficient support in fast-paced environments. Strong attention to detail, effective communication, and multitasking skills enhance operational efficiency.
Overview
15
15
years of professional experience
Work History
Administrative Specialist
Conway Human Development Center
Conway
04.2024 - Current
- Managed high-volume calls and emails to ensure prompt responses and service excellence.
- Coordinated client scheduling and prepared individualized program documentation and reference guides.
- Assisted with payroll, attendance tracking, and leave request documentation.
- Maintained confidential employee and client files with utmost accuracy.
- Prepared reports, letters, and administrative documentation to support operations.
- Supported leadership by executing various operational and administrative tasks efficiently.
- Managed databases and retrieved records upon request to facilitate information access.
- Processed purchase orders to maintain inventory levels.
Administrative Assistant
Independent Living Services
Conway
06.2023 - 04.2024
- Handled high volume calls and efficiently directed inquiries to appropriate departments.
- Processed invoices, tracked payments, and prepared weekly bank deposits
- Assisted with payroll processing and manual paycheck entry
- Maintained accurate and organized financial and client records
- Coordinated office supply inventory and streamlined vendor services for timely procurement.
- Created and distributed insurance and benefit packets
- Delivered exceptional customer service to clients, families, and internal staff, ensuring effective communication and support.
Administrative Specialist II
Conway Human Development Center
Conway
04.2020 - 06.2023
- Managed high-volume calls and emails to ensure prompt responses and service excellence.
- Coordinated client scheduling and prepared individualized program documentation and reference guides.
- Assisted with payroll, attendance tracking, and leave request documentation.
- Maintained confidential employee and client files with utmost accuracy.
- Prepared reports, letters, and administrative documentation to support operations.
- Supported leadership by executing various operational and administrative tasks efficiently.
- Managed databases and retrieved records upon request to facilitate information access.
- Processed purchase orders to maintain inventory levels.
Medical Secretary
ARcare
Conway
12.2019 - 03.2020
- Managed patient scheduling and appointment coordination for multiple healthcare providers.
- Verified patient insurance eligibility, facilitating access to necessary health services.
- Processed Medicaid claims, ensuring timely reimbursement and minimizing delays in patient care.
- Oversaw front office operations by managing patient check-in and check-out procedures.
- Managed patient records, maintaining confidentiality compliance and supporting efficient information retrieval.
- Responding to phone and email inquires in a timely manner
Administrative Specialist I
Conway Human Development Center
Conway
06.2017 - 12.2019
- Coordinated daily administrative functions for developmental center operations.
- Assisted in documentation and record-keeping for patient care services.
- Maintained office supplies and inventory to support uninterrupted operations.
- Implemented organized filing systems to improve document accessibility.
- Greeted visitors and managed phone calls, directing inquiries effectively.
- Performed accurate data entry tasks within required timelines.
- Prepared correspondence, memos, presentations, spreadsheets, and databases using MS Office programs.
Assistant Manager
Taco Bell
Conway
06.2011 - 09.2013
- Supervised daily operations, enhancing workflow and service quality.
- Trained and mentored team members on customer service standards, improving team competency.
- Resolved customer complaints quickly to maintain satisfaction and loyalty.
- Delegated tasks to staff, aligning priorities and goals with operational needs.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Conducted regular inspections to ensure cleanliness and compliance with health standards.
Education
Associate of Applied Science - Business Administration
Central Baptist College
Conway, AR05-2023
Skills
- Document processing
- Data entry
- Patient scheduling
- Insurance verification
- Medical record management
- Calendar management
- Microsoft Office suite
- Email and phone communication
- Multitasking
- Problem solving
- Customer service
Timeline
Administrative Specialist
Conway Human Development Center
04.2024 - Current
Administrative Assistant
Independent Living Services
06.2023 - 04.2024
Administrative Specialist II
Conway Human Development Center
04.2020 - 06.2023
Medical Secretary
ARcare
12.2019 - 03.2020
Administrative Specialist I
Conway Human Development Center
06.2017 - 12.2019
Assistant Manager
Taco Bell
06.2011 - 09.2013
Associate of Applied Science - Business Administration
Central Baptist College