Erica Prince
Searcy,AR
Summary
Dynamic Hardware Department Manager at Magnolia Lighting with a proven track record in enhancing customer satisfaction and driving sales growth. Expert in hardware installation and adept at problem-solving, I foster strong client relationships and utilize analytical thinking to optimize project support and team collaboration. Committed to continuous improvement and delivering exceptional service.
Overview
21
21
years of professional experience
Work History
Hardware Department Manager
Magnolia Lighting
Hernando, Mississippi
04.2015 - 05.2025
- Supported store managers with tailored technical assistance to optimize customer service strategies across multiple store locations.
- Fostered effective communication with product vendors and sales representatives to achieve business objectives.
- Coordinated with builders and contractors to achieve accurate and timely project completion.
- Conducted warranty service repairs and maintenance both in-store and on job sites.
- Provided door lock rekey service to realtors, landlords, property managers, and homeowners.
- Executed hardware takeoffs to assess and measure required hardware for new and existing home projects.
- Collaborated with warehouse manager and team to create procedures for accurate inventory receiving, order picking, and shipping of hardware products.
- Keyed and maintained record of exterior door lock orders, ensuring adherence to specific builder and homeowner requirements.
- Increased department sales by providing exceptional customer service and product knowledge
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and maintain a high level of customer satisfaction
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Utilized data insights to enhance decision-making processes.
- Conducted market research to stay informed about industry trends and product lines.
Sales Account Manager
Stein World
09.2004 - 10.2008
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention and support.
- Negotiated prices, terms of sale and service agreements.
- Built client relationships by acting as liaison between customer service and sales teams.
- Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
- Implemented effective sales strategies to expand market share within the assigned territory.
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
- Achieved higher client satisfaction ratings through consistent communication and problem resolution.
- Contacted regular and prospective customers to explain product features and solicit orders.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Managed accounts to retain existing relationships and grow share of business.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Education
High School Diploma -
Gateway Christian School
Memphis, TNSkills
- Positive attitude
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Computer skills
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Professional and courteous
- Self motivation
- Analytical thinking
- Continuous improvement
Timeline
Hardware Department Manager
Magnolia Lighting
04.2015 - 05.2025
Sales Account Manager
Stein World
09.2004 - 10.2008
High School Diploma -
Gateway Christian School
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