Erin Kalousek
Center Ridge
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
25
25
years of professional experience
Work History
Store Manager
Dollar General
05.2025 - Current
- Managed day-to-day operations, controlling inventory and payroll to ensure smooth store functionality. Promoted teamwork through structured team-building exercises. and developing future managers. Generated reports and managed in-store inventory and sales to optimize performance.
- Directed daily store operations, ensuring adherence to company policies and procedures.
- Trained and mentored team members on customer service and sales techniques.
- Managed inventory levels, conducting regular stock audits to minimize shrinkage.
GM Coach
Walmart
07.2024 - 05.2025
- Managed and developed a team of over 20 associates through daily training.
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Implemented process improvements, enhancing operational efficiency across departments.
- Managed inventory control systems, optimizing stock levels and reducing waste.
Overnight Manager
Walmart
11.2023 - 07.2024
- Supervised overnight operations, ensuring compliance with safety and store policies.
- Coordinated staffing schedules to meet business needs, minimizing labor costs while maximizing coverage.
- Trained and mentored team members on operational procedures and customer service standards.
- Managed inventory levels, optimizing stock placement for efficiency and accessibility.
Online Grocery Pickup Coach
Walmart
07.2022 - 11.2023
- Analyzed staff performance metrics to identify areas for improvement and training needs.
- Facilitated regular team meetings to discuss strategies, goals, and operational challenges.
- Evaluated coaching methods and resources to align with company objectives and best practices.
Academy Trainer
Walmart
10.2016 - 07.2022
- Facilitated workshops to improve team dynamics and performance outcomes.
- Developed training programs to enhance employee skills and knowledge.
- Guided new hires through onboarding processes, ensuring smooth transitions.
- Collaborated with department leaders to identify training needs and goals.
- Analyzed training effectiveness, implementing adjustments for continuous improvement.
Team Lead
Walmart
08.2014 - 10.2016
- Led daily operations, ensuring optimal team performance and adherence to company standards.
- Mentored team members, fostering skills development and enhancing productivity across departments.
- Implemented training programs, resulting in increased employee engagement and retention rates.
- Streamlined inventory management processes, reducing discrepancies and improving stock accuracy.
Team Lead
Walmart
08.2001 - 03.2015
- Led team in achieving operational goals and maintaining high standards of customer service.
- Coordinated daily schedules to optimize workforce productivity and resource allocation.
- Trained and mentored new team members on company policies and procedures.
- Implemented process improvements to enhance inventory management efficiency and accuracy.
Education
Bachelor of Administration - Health Care Administration
Southern New Hampshire University
Online08-2026
Skills
- Inventory management
- Payroll management
- Data Analysis
- Team development
- Customer service
- Client engagement
- Multitasking and organization
Timeline
Store Manager
Dollar General
05.2025 - Current
GM Coach
Walmart
07.2024 - 05.2025
Overnight Manager
Walmart
11.2023 - 07.2024
Online Grocery Pickup Coach
Walmart
07.2022 - 11.2023
Academy Trainer
Walmart
10.2016 - 07.2022
Team Lead
Walmart
08.2014 - 10.2016
Team Lead
Walmart
08.2001 - 03.2015
Bachelor of Administration - Health Care Administration
Southern New Hampshire University
Awards
Deans list twice., Presidents list once.