Erin Luba
Cabot
Summary
Motivated Social Services Case Manager displaying high level of flexibility, adaptability and organizational skills. Superior leadership skills and demonstrated track record of success working with diverse client populations in one-on-one and group settings.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work History
Social Services Specialist
Department of Human Services
Danville
01.2024 - Current
- Developed personalized service plans to address client needs and goals.
- Coordinated referrals to community resources and support services for clients.
- Work with families to resolve the issues that led to the family having an open case with the Divison of Children and Family Services.
- Prepare court reports as a basis for testimony in court.
- Conduct monthly home visits to view the condition of the home along with determining whether services are being followed.
- Provided crisis intervention and support during challenging situations for clients.
- Maintained accurate client records in compliance with agency policies and regulations.
Team Leader
Tropical Smoothie
Russellville
03.2021 - 11.2021
- Supervised daily operations to ensure efficient team performance and customer satisfaction.
- Trained new team members on service protocols and product knowledge.
- Managed inventory levels to maintain product availability and minimize waste.
- Ensured compliance with health and safety standards in food preparation areas.
- Resolved customer complaints by providing effective solutions and support.
- Conducted regular team meetings to communicate goals and reinforce standards.
- Maintained a positive work environment that promoted collaboration between team members.
- Delegated daily tasks to team members to optimize group productivity.
Education
Bachelor of Arts - Psychology
Arkansas Tech University
Russellville, AR 08.2021 - 12.2023
Bachelor of Arts - Sociology
Arkansas Tech University
Russellville, AR 08.2021 - 12.2023
Grand Canyon University
Phoenix, AZ 08.2019 - 05.2021
Skills
- Case management
- Crisis intervention
- Client advocacy
- Court report preparation
- Conflict resolution
- Effective communication
- Problem solving
- Interpersonal skills
- Record keeping
- Customer service
- Team leadership
- Collaborative teamwork
- Expectation setting
- Team supervision
- Leadership
Timeline
Social Services Specialist
Department of Human Services
01.2024 - Current
Bachelor of Arts - Psychology
Arkansas Tech University
08.2021 - 12.2023
Bachelor of Arts - Sociology
Arkansas Tech University
08.2021 - 12.2023
Team Leader
Tropical Smoothie
03.2021 - 11.2021
Grand Canyon University
08.2019 - 05.2021