Summary
Overview
Work History
Education
Skills
Certification
Creative Outlets
Timeline
Generic

Erin Madden

Centerton,AR

Summary

* Authorized to work in the US for any employer

* Organized and dependable candidate successful at managing multiple priorities with a positive attitude.

*Willingness to take on added responsibilities to meet team goals.

* Can thrive in both stressful and fast past environments, as well as working alone and in personal time.

* Goal orientated

* Passionate to never stop learning and always help wherever needed.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Leasing Consultant

Asset Living
06.2023 - Current
  • Greeted clients, showed apartments, and prepared leases.
  • Verified tenant incomes and other information before accepting lease applications.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Collected rent and tracked resident payments and information in computer system.
  • Distributed and followed up on tenant renewal notices.

Trainer/Barista

Starbucks Coffee Company
08.2021 - 05.2023
  • Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
  • Provided coaching and mentoring to employees.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Promoted additional items with beverages, increasing store sales.

Barista

Crazy Llama Coffee
02.2021 - 06.2021
  • Opening morning shift duties such as:
  • Grinding coffee
  • Organizing and cleaning the shop
  • Cash handling
  • Serving customers drinks and food items
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Barista

Freeman Health System
01.2020 - 05.2020
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Used POS system to accurately enter orders and process payments.
  • Helped management keep adequate supply on hand by notifying of shortages.

Counselor

Pinebrook Camp
05.2019 - 08.2019
  • Organized special events
  • Mentored and supervised campers
  • Participated in meetings to coordinate with other staff on campers' progress, issues and goal achievement.
  • Assisted with meal preparations and clean-ups to maintain clean and organized camp environment and keep campers well-fed.
  • Supported children by actively listening and offering encouragement.
  • Worked with children of varying age, interest, skill, and developmental levels.

Barista

Starbucks
11.2018 - 06.2019
  • Keeping track of inventory
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Upselling merchandise
  • Preparing and serving various drinks
  • Cleaned counters, machines, utensils, and seating areas daily.

Sales Associate

Yankee Candle Company
05.2018 - 10.2018
  • Logged inventory
  • Restocked, arranged, and organized merchandise
  • Reviewed weekly sales reports
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Education

High School Diploma -

Homeschool
Benton, AR
05.2017

Skills

  • Planning, Critical Thinking, and Organizational Skills
  • Microsoft Word and Excel
  • Adobe
  • Time Management
  • Creative Writing, Photography, and Social Media Management
  • Training and Mentoring
  • Administrative Support
  • Event Scheduling and Hosting

Certification

CPR Certification

Creative Outlets

I have been working on my skills and technique to start a small photography business. I started photography when I was 15 years old and have been growing, shadowing, and working on my craft ever since.


I have a huge passion for event planning. Ever since I was little I have been helping host events at my church, that love has grown into helping friends plan their weddings, birthdays, work events, and various other special occasions. 

I am currently working on getting my certification in event planning and I cannot wait to see what the next chapter holds!

Timeline

Leasing Consultant

Asset Living
06.2023 - Current

Trainer/Barista

Starbucks Coffee Company
08.2021 - 05.2023

Barista

Crazy Llama Coffee
02.2021 - 06.2021

Barista

Freeman Health System
01.2020 - 05.2020

Counselor

Pinebrook Camp
05.2019 - 08.2019

Barista

Starbucks
11.2018 - 06.2019

Sales Associate

Yankee Candle Company
05.2018 - 10.2018

High School Diploma -

Homeschool

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Erin Madden