Microsoft Office Word
Ervin Gallina
Customer Services Representative
Godoy Cruz
Summary
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
These administrative experiences were part of my developments in customer service.
Overview
2025
2025
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Hospital Housekeeper
Instituto Zaldívar
9 2021 - Current
- Maintenance and Cleaning of public areas, surgery rooms, ophthalmic devices and back-office at important ophthalmology clinic based in Mendoza, Argentina. Timely use of English language.
Restaurant Waiter
Black Eleven 11
02.2021 - 08.2021
- Waiter of restaurant. Diner's services. Workstation and lounge cleaning. Frequently English language use.
Hotel Housekeeper
KLP Emprendimientos SA
05.2019 - 02.2021
- Lobby, spa, casino, foyer and outlets cleaning and maintenance. Back-office and general offices rooms maintenance service.
- Rooms and suites cleaning and maintenance. Amenities refills. Guest support when they required.
- Laundry and linen assistant.
- Very frequently English language use. A little bit german language use.
Croupier B Eventual
KLP Emprendimientos SA
02.2019 - 05.2019
- Customer Services
- Live games assistant: American roulette; Pokers; Blackjack; Craps payer.
- Casino chips banking refill.
- Progressive counting of money in game progress.
- Very frequently english language use.
Waiter
Premium Tower Suites
12.2018 - 03.2019
- Attention to diners. Billing. Tips. Organization in the room and special events. Room service. Maintenance and cleaning of living room, dishes and furniture.
- Coffee maker and Breakfast assistant.
- Very frequently English language use.
Croupier
Enjoy Casino Mendoza
11.2016 - 03.2018
- Payer: American roulette; Poker (Caribbean; Draw; Hold'em); Blackjack with Perfect Pair.
- Achievements: Massive reception of clients.
- Analysis capacity.
- Excellent communication skills.
- Speed
of mental calculations. - Conflict resolution through teamwork with Management.
- Speed
and coordination in public service. - Membership promotor.
- Very frequently English language use.
Education
Logistics Technical - Logistics And Supply Chain Management
Instituto Superior Técnico De Estudios Económicos De Cuyo 9-013 (ISTEEC)
05.2024 - 01.2026
High School Diploma -
CENS 3-448
Luzuriaga, Maipú 05.2012 - 01.2015
Skills
Team working
Customer Service
Basic Math
Cash Handling
English speaking
Problem-Solving
Teamwork and Collaboration
Patience and Empathy
Flexible Schedule
Front Desk Operations
Payment Processing
Critical Thinking
Mail Processing
Other Information
- Ofimatic resources: Microsoft 365 (Word; Excel; PowerPoint; Outlook; Drive): Intermediate.
- Management software: Gehos; Axónico; SABRE; SAP ERP: Professional.
- Impositivo: AFIP; E-banking. Chash handling. Posnet: Professional use.
Aptitudes
- Commitment
- Warmth and emphaty
- Resilience
- Integrity and transparency
- Creativity
- Autonomy
- Fluent-speaking
Cuil
20-37283477-4
References
- Lorena García, HR Management, Instituto Zaldívar, (+54) 261-4419999 int. 710, lorena.garcia@zaldivar.com
- Carla Giacci, HR Assistant, KLP Emprendimientos SA, (+54) 261-5218800 - 261-5218873
- HR Management Department, Enjoy Casino Mendoza – CELA S.A, (+54) 261-4497032 – 261-4497034
- Rocío Hidalgo, Talento Cumbre Consultora – HR Head Hunter - CELA S.A, info@talentocumbre.com
Personal Information
- DNI: 37283477
- Number of Children: No children
- Date of Birth: 05/22/93
- Driving License: In progress
- Marital Status: Single
Software
Microsoft Office Excel
ERP
Social networks
Tango Gestión
Interests
Professional development
English language improve
New horizonts
New ways of working
Timeline
Logistics Technical - Logistics And Supply Chain Management
Instituto Superior Técnico De Estudios Económicos De Cuyo 9-013 (ISTEEC)
05.2024 - 01.2026
Restaurant Waiter
Black Eleven 11
02.2021 - 08.2021
Hotel Housekeeper
KLP Emprendimientos SA
05.2019 - 02.2021
Croupier B Eventual
KLP Emprendimientos SA
02.2019 - 05.2019
Waiter
Premium Tower Suites
12.2018 - 03.2019
Croupier
Enjoy Casino Mendoza
11.2016 - 03.2018
High School Diploma -
CENS 3-448
05.2012 - 01.2015
Hospital Housekeeper
Instituto Zaldívar
9 2021 - Current
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