Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Computer Skills
Timeline
Generic
ESTEFANÍA MARIELA BOUZAS

ESTEFANÍA MARIELA BOUZAS

Mar Del Plata, Buenos Aires

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.


Overview

17
17
years of professional experience
1
1
Certification

Work History

Senior Account Executive

Rubra Eventos
10.2022 - Current
  • Increased account retention by building strong relationships with clients and addressing their needs promptly.
  • Mentored junior account executives, fostering a positive work environment and encouraging professional growth.
  • Delivered tailored solutions based on individual client needs by thoroughly understanding their business objectives and pain points.
  • Maintained comprehensive knowledge of market trends, industry news, and competitor offerings, ensuring informed decision-making and strategic planning.
  • Obtained pricing deals, negotiated contracts, and solidified beneficial agreements.
  • Managed and mentored team of account executives.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Presented professional image consistent with company's brand values.
  • Maintained current knowledge of evolving changes in marketplace.


Program Loyalty Coordinator

Costa Galana Hotel
12.2020 - 06.2022
  • Enhanced program efficiency by streamlining processes and implementing innovative solutions.
  • Developed effective communication strategies for improved collaboration among team members.
  • Facilitated regular meetings with team members to discuss progress updates.
  • Cultivated a collaborative work culture by encouraging open communication channels among team members.
  • Developed program marketing and outreach strategies to increase awareness and attract new members.
  • Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
  • Developed proposals and operational plans within assigned area.

Corporate Sales Account Executive

Costa Galana Hotel
01.2018 - 10.2022
  • Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
  • Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
  • Streamlined account management processes for increased efficiency and improved client retention rates.
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
  • Negotiated contracts successfully, securing favorable terms for both the company and clients.
  • Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
  • Monitored industry trends and competition, adjusting sales strategies accordingly to maintain a competitive edge in the market.
  • Developed a solid pipeline of prospects through diligent research and targeted outreach efforts.
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
  • Participated actively in networking events and trade shows, representing the company professionally and expanding its reach within target markets.
  • Developed detailed reports analyzing account performance data, providing valuable insights for future strategy adjustments or improvements.
  • Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
  • Trained junior team members on best practices for account executive responsibilities, fostering a collaborative work environment focused on continuous improvement.
  • Coordinated with finance department to ensure timely payment of invoices, addressing any discrepancies or issues in a prompt and professional manner.
  • Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
  • Qualified leads, built relationships and executed sales strategies to drive new business.
  • Executed successful sales strategies to convert leads into customers.
  • Managed sales cycle to maintain solid customer base.
  • Attended networking events to build relationships and identify sales opportunities.
  • Leveraged CRM to collect, organize and manage sales data and customer information.
  • Met and exceeded service level goals to achieve standards and expectations.
  • Strengthened customer relationships with proactive and collaborative approach to managing needs.
  • Prepared additional quotes for current clients to upsell products and services.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Presented professional image consistent with company's brand values.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

Corporate Sales Account Executive

Iruña Hotel
04.2016 - 01.2018
  • Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
  • Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
  • Collaborated with cross-functional teams to develop comprehensive marketing strategies, resulting in increased brand awareness and revenue growth.
  • Monitored industry trends and competition, adjusting sales strategies accordingly to maintain a competitive edge in the market.
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
  • Implemented innovative tactics for lead generation, increasing overall conversion rates substantially over time.
  • Participated actively in networking events and trade shows, representing the company professionally and expanding its reach within target markets.
  • Developed detailed reports analyzing account performance data, providing valuable insights for future strategy adjustments or improvements.
  • Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
  • Trained junior team members on best practices for account executive responsibilities, fostering a collaborative work environment focused on continuous improvement.
  • Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
  • Managed sales cycle to maintain solid customer base.
  • Attended networking events to build relationships and identify sales opportunities.
  • Leveraged CRM to collect, organize and manage sales data and customer information.

Operations Executive

Rubra Eventos
04.2010 - 12.2015
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Enhanced customer satisfaction by effectively managing and resolving operational issues in a timely manner.
  • Developed strong relationships with vendors, leading to improved service levels and increased collaboration opportunities.
  • Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.
  • Established best practices for various processes within the organization, contributing to the overall efficacy and success of operations.
  • Negotiated supplier discounts to improve bottom line.
  • Trained new employees on proper protocols and customer service standards.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.


Duty Manager

Costa Galana Hotel
06.2009 - 03.2010
  • Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
  • Collaborated with other department managers to develop strategies for improving overall hotel operations and guest experiences.
  • Streamlined check-in/check-out processes, resulting in reduced wait times and increased guest satisfaction scores.
  • Served as the primary point of contact for VIP guests, ensuring personalized service and exceptional experiences throughout their stay.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Supervised and coordinated team to provide guidance and support and maximize performance.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Established team priorities, maintained schedules and monitored performance.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Banquet Coordinator, F&B Department

Costa Galana Hotel
04.2008 - 03.2010
  • Improved event efficiency by organizing and coordinating banquet setup, teardown, and equipment management.
  • Enhanced client satisfaction with personalized menu planning and seamless dietary accommodation.
  • Streamlined communication channels by liaising between kitchen staff, service team, and clients for smooth event execution.
  • Increased repeat business through exceptional customer service skills and attention to detail in meeting client needs.
  • Ensured regulatory compliance by maintaining strict adherence to food safety guidelines and sanitation standards at all times.
  • Facilitated successful events by coordinating staff schedules, delegating tasks efficiently, and providing clear direction during high-pressure situations.
  • Maximized venue utilization with precise space allocation planning and flexible room setups for various event types.
  • Enhanced overall guest experience by addressing concerns promptly, professionally resolving issues as they arose during events.
  • Collaborated with sales teams to create custom event packages tailored to the unique needs of each client.
  • Established strong relationships with vendors to secure high-quality products at competitive prices while maintaining consistent supply chain reliability.
  • Assisted in staff training programs designed to develop skills necessary for delivering world-class banquet services.
  • Evaluated post-event feedback from clients constructively for continuous improvement in service delivery standards.
  • Maintained a high level of industry knowledge, staying current on trends and innovation to ensure continued success in the competitive banquet services market.
  • Delegated tasks to staff members to maximize production under tight deadlines.

Housekeeper Assistant

Costa Galana Hotel
09.2006 - 03.2008
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
  • Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Verified cleanliness and organization of storage areas and carts.

Education

No Degree - Marketing Digital

Atlantida Argentina University
Mar Del Plata, Buenos Aires
10.2019

Bachelor´s Degree in Tourism - Tourism

Atlantida Argentina University
Mar Del Plata, Buenos Aires
07.2009

Skills

  • Product and Service Expertise
  • Creative Thinking
  • Attention to Detail
  • Issue Resolution
  • Multitasking and Organization
  • Digital Marketing
  • Customer Satisfaction
  • CRM proficiency
  • Multitasking
  • Project Management
  • Team Collaboration

Accomplishments

  • Collaborated and participated in the development of Quality Standard Procedures at Costa Galana Hotel.
  • Relevant Coursework:
  • Attendee at the 2nd National Congress of Quality Tourist; Mar del Plata (October 2009)
  • Attendee at the 12thInternational Public Relations Conference – 1st International Congress of Public Relations and Communication; Mar del Plata (September 2009)
  • “Ceremonial and Protocol”; in charge of FEHGRA (May 2009)
  • “Management tools in Human Resosurces”; in charge of OACI SA. (September 2008)
  • “Effective Communication”; in charge of OACI SA. (August 2008)
  • “Quality in the hospitality services”; in charge of FEHGRA (July 2008)
  • “The 7 Habits of Highly Effective People"; in charge of OACI SA. (June 2007)
  • “Ceremonial and Protocol”; in charge of UCIP Foundation. (June 2007)
  • “Leadership and Coaching”; in charge of OACI SA. (April 2007)

Certification

2001 First Certificate in English (N 5973459)

Additional Information

I am really keen on offering a personalized service. Not only do I have a great pacience with the guests, but also I have the ability to think quickly and I am very good at dealing complaints.

I am fully organized in my work; I am dedicated and I am able to be versatile according to the circumstances.

I am absolutely responsible in all of my life aspects. I am competent and a resourceful person.

Computer Skills

MS Office (Word, Excel,  Power Point, Outlook)

Google Wordspace (Gmail, Meet, Drive)

IG / FB

CANVA

OPERA

SABRE

CRM (sugar)

Timeline

Senior Account Executive

Rubra Eventos
10.2022 - Current

Program Loyalty Coordinator

Costa Galana Hotel
12.2020 - 06.2022

Corporate Sales Account Executive

Costa Galana Hotel
01.2018 - 10.2022

Corporate Sales Account Executive

Iruña Hotel
04.2016 - 01.2018

Operations Executive

Rubra Eventos
04.2010 - 12.2015

Duty Manager

Costa Galana Hotel
06.2009 - 03.2010

Banquet Coordinator, F&B Department

Costa Galana Hotel
04.2008 - 03.2010

Housekeeper Assistant

Costa Galana Hotel
09.2006 - 03.2008

No Degree - Marketing Digital

Atlantida Argentina University

Bachelor´s Degree in Tourism - Tourism

Atlantida Argentina University

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ESTEFANÍA MARIELA BOUZAS