Summary
Overview
Work History
Education
Skills
Timeline
Generic
Estefania Baleiron Fucci

Estefania Baleiron Fucci

Freelancer
Bahia Blanca

Summary

Proactive and caring worker with over 15 years of experience combined with communication strengths and good observational skills. Skillfully handles day-to-day activities while looking for opportunities to make a difference.

Dedicated Tutor offering engaging lessons to clarify difficult subjects and make students feel more prepared for classes and exams. Actively checks student receptiveness and understanding with quizzes and topic breakdowns to guide sessions toward optimal productivity. Supporter of technology-centered strategies to promote interactive learning and easier access to resources for independent study. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Dedicated worker with a professional history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level of the position. Ready to help team achieve company goals. Reliable employee seeking a good position.

Offering excellent communication and good judgment. Experienced with over 10 years of experience. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

8
8
years of professional experience
4
4
Languages

Work History

KYC Analyst

Airtm
10.2023 - Current
  • Ensured compliance with regulatory requirements by conducting thorough customer due diligence checks.
  • Contributed to successful external reviews, demonstrating effective implementation of KYC standards within organization.
  • Performed quality assurance checks on completed customer files, ensuring accuracy and completeness before submission for review or approval.
  • Managed high volume of client data, maintaining strict confidentiality and adhering to internal policies for information handling.
  • Coordinated ongoing monitoring efforts for high-risk accounts by tracking changes in customers'' profiles and transaction patterns.
  • Identified potential risks and red flags through comprehensive customer risk assessments, mitigating potential financial losses.
  • Supported AML investigations by providing accurate and timely information on customers'' financial activities.
  • Reduced risk of money laundering and terrorist financing by implementing robust KYC policies and procedures.
  • Supported KYC processes for prospective and existing customers.
  • Offered internal support for audit, compliance and reporting activities.
  • Determined customer risk ratings based on analysis and research findings.

Support Specialist

Airtm
10.2022 - Current
  • Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
  • Assisted in development of system security protocols.
  • Delivered exceptional remote support services by leveraging advanced diagnostic tools and methodologies.
  • Devised custom solutions for unique technical challenges faced by individual customers, increasing their overall satisfaction levels.
  • Reduced downtime for clients by proactively identifying potential system vulnerabilities and implementing corrective measures.
  • Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
  • Acted as liaison between clients and development teams, ensuring timely communication during critical incidents.
  • Established knowledge base for efficient issue resolution, reducing ticket backlog significantly.
  • Collaborated with cross-functional teams to develop and implement effective support strategies.
  • Utilized ticketing system to track customer requests and prioritize urgent needs.

Support Agent

Streetbees
02.2020 - 08.2022
  • Translation, video subtitling and transcription
  • Consulted specialized dictionaries, thesauruses and reference books to identify closest equivalents for nuanced terminology, words and phrases.
  • Data processing.
  • Coded and entered information.
  • Conferred with subject matter experts and other colleagues to establish precise understanding of specialized concepts.
  • Replicated flow, style and overall meaning of original texts.
  • Used translation software to verify complex terms and expedite communication process.
  • Researched cultural etiquette and specific use of slang words.
  • Prepared comprehensive glossaries and terminology databases to facilitate analysis.
  • Repeated and restructured complex translations to optimize understanding.
  • Translated documents for research departments, supporting data collection and reporting.
  • Applied cultural understanding to discern specific meanings beyond literal written words.

Advertising assistant

La Nueva Provincia
10.2016 - 02.2020
  • Perform various administrative tasks within the advertising section of the newspaper.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Drafted common document templates to reduce time spent creating documents from scratch.
  • Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
  • Collaborated with vendors to orchestrate efficient shipments of Legal Documents products to more than 50 weekly customers.
  • Advised regarding delays and special circumstances.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
  • Ordered and distributed office supplies while adhering to fixed office budget.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Increased customer service success rates by quickly resolving issues.

Education

Bachelor of Administrative Studies - Human Resources Management

Vocational Training Center
Bahia Blanca, Buenos Aires. Argentina
05.2001 -

Bachelor of Administrative Studies - Public Relations Assistant

Vocational Training Center Nº405
Bahia Blanca, Bunos Aires. Argentina.
05.2001 -

No Degree - History

Universidad Nacional Del Sur
Bahia Blanca, Buenos Aires. Argentina
05.2001 -

Skills

Analytical skillsundefined

Timeline

KYC Analyst

Airtm
10.2023 - Current

Support Specialist

Airtm
10.2022 - Current

Support Agent

Streetbees
02.2020 - 08.2022

Advertising assistant

La Nueva Provincia
10.2016 - 02.2020

Bachelor of Administrative Studies - Human Resources Management

Vocational Training Center
05.2001 -

Bachelor of Administrative Studies - Public Relations Assistant

Vocational Training Center Nº405
05.2001 -

No Degree - History

Universidad Nacional Del Sur
05.2001 -
Estefania Baleiron FucciFreelancer