Estefania Casanova Aracil
Spain
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level in any position.
Ready to help team achieve company goals.
Results-driven candidate with successful track record of providing administrative support in busy office environments.
Adept at handling multiple projects and prioritizing tasks.
Currently studying the third year of a double degree in marketing and business administration
Overview
2
2
years of professional experience
Work History
Hotel Front Desk Receptionist
Renvyle House Hotel, 4 Star Hotel
2023.10 - 2024.01
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Resolved service-related problems and documented actions in system.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed phone lines efficiently, directing calls appropriately while providing courteous assistance when necessary.
Bar Waiter
Renvyle House Hotel, 4 Star Hotel
2021.11 - 2023.10
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Assisted in inventory management, tracking stock levels, and ordering supplies as needed.
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
- Handled customer complaints professionally, resolving issues promptly to preserve guest satisfaction.
- Collaborated with bartenders to prepare and serve high-quality cocktails and mixed drinks.
- Proven ability to learn quickly and adapt to new situations.
- Gained strong leadership skills by managing projects from start to finish.
Education
Associate of Business Administration - Marketing
UNIR, Distance University
Spain Bachelor of Business Administration - Business Administration And Management
UNIR, Distance University
SpainSkills
- Relationship Building
- Customer Service
- Problem-Solving
- Administrative Skills
- Business Development
- Teamwork and Collaboration
- Microsoft Word
- Microsoft Excel
Spanish
I am form Barcelona so Spanish is my native language.
Languages
Since 2017, I have had the opportunity to work in Canada, Australia, and Ireland, where I gained experience in different positions and also had the chance to improve my English.
Languages
Spanish, Catalan
Native language
English
Advanced
C1
Timeline
Hotel Front Desk Receptionist
Renvyle House Hotel, 4 Star Hotel
2023.10 - 2024.01
Bar Waiter
Renvyle House Hotel, 4 Star Hotel
2021.11 - 2023.10
Associate of Business Administration - Marketing
UNIR, Distance University
Bachelor of Business Administration - Business Administration And Management
UNIR, Distance University
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