Estela Marie Stopani
Rogers
Summary
Results-driven Pharmacy Technician with proven expertise at Walmart in optimizing workflow and enhancing patient safety through strict adherence to HIPAA regulations. Skilled in problem-solving and customer service, I effectively managed inventory and collaborated with healthcare professionals to improve medication therapies, ensuring compliance and reducing shortages.
Overview
7
7
years of professional experience
Work History
Pharmacy Technician
Walmart
Rogers Ar
04.2022 - Current
- Processed prescriptions accurately and efficiently, ensuring compliance with pharmacy regulations.
- Assisted pharmacists in preparing medications, enhancing workflow effectiveness.
- Managed inventory levels, reducing medication shortages and improving supply chain efficiency.
- Provided customer service by addressing inquiries and resolving issues promptly.
- Operated pharmacy software to maintain patient records and manage prescription orders.
- Collaborated with healthcare professionals to optimize patient medication therapies and outcomes.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
Small Arms and Artillery Repairer (91F)
Army National Gaurd
Fort Smith, AR
06.2020 - Current
- Conducted inspections and diagnostics on small arms and artillery systems.
- Performed maintenance and repairs following technical manuals and safety standards.
- Utilized specialized tools for disassembly, assembly, and testing of weaponry.
- Assisted in training junior personnel on repair procedures and safety protocols.
- Enhanced weapon functionality by conducting detailed inspections and identifying necessary repairs.
- Maintained a clean, organized workspace to facilitate efficient workflow and adherence to safety protocols during repair tasks.
Barista
Starbucks
01.2019 - 01.2020
- Prepared and served handcrafted beverages, ensuring high-quality standards and customer satisfaction.
- Operated espresso machines and brewing equipment proficiently to maintain efficiency during peak hours.
- Assisted in training new baristas on beverage preparation techniques and customer service protocols.
- Maintained cleanliness and organization of workstations, adhering to health and safety regulations.
Education
High School Diploma -
Rogers High School
Rogers Arkansas 05.2021
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Pharmacy ethics
- Drug safety
- Troubleshooting malfunctioning equipment
- Customer service
Timeline
Pharmacy Technician
Walmart
04.2022 - Current
Small Arms and Artillery Repairer (91F)
Army National Gaurd
06.2020 - Current
Barista
Starbucks
01.2019 - 01.2020
High School Diploma -
Rogers High School