Ethan Gibbs
Fayetteville
Summary
Dynamic service professional with a proven track record at Phat Tire Bike Shop, excelling in client satisfaction and service scheduling. Expert in implementing upselling strategies and fostering staff development, consistently enhancing customer experiences and resolving issues effectively. Strong mechanical aptitude complements excellent communication skills, driving operational success and positive customer relations.
Overview
4
4
years of professional experience
Work History
Lead Service Advisior
Phat Tire Bike Shop
06.2023 - Current
- Maintained high customer satisfaction standards to meet or exceed targets.
- Implemented strategies to increase customer service satisfaction ratings.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Accurately and efficiently check customers in in a fast pace high stress environment.
- Monitored front areas so that questions could be promptly addressed.
Service Manager
Lewis and Clark Outfitters
05.2021 - 06.2023
- Met with customers to discuss service needs and develop effective and practical solutions.
- Resolved customer complaints in professional and timely manner.
- Managed service and employee schedules
- Met with customers to discuss service needs and offer available solutions.
- Managed end-of-day store financials
Package Handler
FedEX
01.2021 - 10.2022
- Followed verbal and written instructions to properly move and ship products.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Used hand-held scanners and physical logs to accurately track item movements.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Loaded oversize packages onto tuggers and drove it across the warehouse to be loaded onto delivery trucks.
Education
High School Diploma -
Cypress Creek Highschool
Houston, TX05-2018
Skills
- Service scheduling
- Upselling strategies
- Staff development
- Client satisfaction
- Mechanical aptitude
- Customer consulting
- Excellent communication
Timeline
Lead Service Advisior
Phat Tire Bike Shop
06.2023 - Current
Service Manager
Lewis and Clark Outfitters
05.2021 - 06.2023
Package Handler
FedEX
01.2021 - 10.2022
High School Diploma -
Cypress Creek Highschool
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