Ethina Hubbard
Mena
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
14
14
years of professional experience
Work History
Service Coordinator
Generator Supercenter
2025.06 - 2026.01
- Coordinated service schedules to optimize team efficiency and resource allocation.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Managed inventory levels for service parts, ensuring availability during peak demand periods.
Administrative Assistant
Shelter Insurance
2023.07 - 2024.02
- Assisted customers by answering questions related to product features and service options.
- Managed call routing according to query classification to optimize customer support operations.
- Coordinated daily administrative operations to support organizational objectives and maintain productivity.
- Provided exceptional front desk service by welcoming guests and handling phone inquiries to enhance visitor experience.
- Streamlined office organization to enhance aesthetic appeal and facilitate easy access to supplies.
Associate Manager
Metabolic Research Center
2012.07 - 2023.06
- Oversaw daily operations to ensure timely task completion and uphold an organized work environment.
- Assisted office manager in executing diverse tasks, including report preparation and presentation development for executive-level meetings.
- Compiled detailed expense reports and organized accounting data for efficient record-keeping.
- Enhanced operational efficiency by establishing streamlined filing systems and overseeing daily schedules.
- Delivered exceptional customer service by promptly addressing inquiries from clients and stakeholders through in-person interactions, phone calls, and email correspondence.
- Safeguarded sensitive information to uphold confidentiality standards and maintain trust.
Education
Bachelor's degree equivalent - customer service experience
Coursework toward Bachelor - Human Nutrition and Dietetics
University of Arkansas
Fayetteville, AR2013-01
Coursework toward Bachelor - Nursing
University of Arkansas at Little Rock
Little Rock, AR2010-01
Skills
- Customer-focused service
- Effective written and verbal communication
- Accurate recordkeeping
- Notetaking and documentation
- Data entry precision
- Adaptable to change
- Skilled in multitasking
- Customer relationship development
- Strong analytical skills
AWARDS
20KClub monthly, Presidents Club yearly for 10 years
Timeline
Service Coordinator
Generator Supercenter
2025.06 - 2026.01
Administrative Assistant
Shelter Insurance
2023.07 - 2024.02
Associate Manager
Metabolic Research Center
2012.07 - 2023.06
Coursework toward Bachelor - Human Nutrition and Dietetics
University of Arkansas
Coursework toward Bachelor - Nursing
University of Arkansas at Little Rock