Evan Soucy
Spring
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
17
17
years of professional experience
Work History
Retail Store Owner
Recollect Ltd.
10.2019 - Current
- Oversaw build out of original store location. After 3 years of growth, I led us through a build out/move into a much larger location.
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Trained and motivated employees to perform daily business functions.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Established foundational processes for business operations.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Store Manager
Rock City Kicks
10.2014 - 10.2019
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Assisted with hiring, training and mentoring new staff members.
- Worked directly with the owner in the inventory buying process and provided valuable inside on market trends.
- Boosted customer reach with professional level product photography and social media content/ad campaigns.
Assistant Manager
Finish Line
05.2012 - 09.2014
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Conducted performance evaluations and provided constructive feedback to employees.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Sales Associate
Finish Line
08.2010 - 05.2012
- This is the place for a brief summary of your key responsibilities and most stellar accomplishments.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
Stock Associate
Finish Line
06.2008 - 08.2010
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained orderly stockroom for ease of retrieval.
Education
Bachelors degree - Political Science
University of Arkansas At Fayetteville
Skills
- Performance analysis
- Store layout design
- Staff management
- Store operations
- Point of sale systems
- Social media marketing
- Budget planning
- Small business operations
- Market trend awareness
- Negotiation
- Product branding
- Program creation and implementation
Timeline
Retail Store Owner
Recollect Ltd.
10.2019 - Current
Store Manager
Rock City Kicks
10.2014 - 10.2019
Assistant Manager
Finish Line
05.2012 - 09.2014
Sales Associate
Finish Line
08.2010 - 05.2012
Stock Associate
Finish Line
06.2008 - 08.2010
Bachelors degree - Political Science
University of Arkansas At Fayetteville
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