Evangeline Guzman
HOTSPRINGSNATIONALPARK
Summary
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Efficient Cashier known for productivity and the ability to complete tasks swiftly. Specialized skills include accurate cash handling, strong customer service, and effective problem-solving. Excel in communication, teamwork, and adaptability, ensuring smooth transactions and positive customer experiences.
Overview
2
2
years of professional experience
Work History
Cashier
JCPenney
Hot Springs
09.2025 - 05.2026
- Resolved customer complaints promptly to enhance overall shopping experience.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Handled cash, credit, and gift card transactions securely and responsibly.
- Issued receipts, refunds, credits or change due to customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Assisted customers with product inquiries and provided exceptional service.
Server
On The Border
Hot Springs
06.2025 - 09.2025
- Provided exceptional customer service to enhance dining experiences.
- Took and processed orders accurately using restaurant management software.
- Maintained cleanliness and organization of dining area and tables.
- Collaborated with kitchen staff to ensure timely food delivery.
- Prepared and served beverages, including alcoholic drinks, per company guidelines.
- Managed cash register operations, processing payments swiftly and accurately.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
Manager on Duty
IHOP
Hot Springs
05.2024 - 06.2025
- Supervised daily restaurant operations to ensure efficient service and guest satisfaction.
- Trained new staff members on service protocols and company standards.
- Resolved customer complaints promptly to enhance dining experiences.
- Implemented health and safety protocols to maintain a clean working environment.
- Audited cash registers at the end of each shift for accuracy.
- Guided team members in service protocols and procedures.
- Interacted with customers regularly to ensure their needs were met.
- Delegated tasks among team members according to their strengths and abilities.
- Complied with company policies, objectives and communication goals.
Education
General Education Deploma
Hot Springs, ARSkills
Enthusiastic Retail Professional experienced in customer service, payment processing, and sales Achieved productivity through accurate cash handling, effective problem-solving, and strong customer service Focused on enhancing customer experiences and contributing to organizational success
Enthusiastic Retail Professional experienced in customer service, payment processing, and sales Achieved productivity through accurate cash handling, effective problem-solving, and strong customer service Focused on enhancing customer experiences and contributing to organizational success
Timeline
Cashier
JCPenney
09.2025 - 05.2026
Server
On The Border
06.2025 - 09.2025
Manager on Duty
IHOP
05.2024 - 06.2025
General Education Deploma