Everitt Osborn
Fayetteville
Summary
Results-driven and customer-focused management professional with over 4 years of experience in fast-paced hospitality and retail environments. Proven ability to lead high-performing teams, streamline daily operations, and deliver exceptional guest experiences. Skilled in staff supervision, training, inventory control, and conflict resolution. Adept at balancing operational efficiency with a hands-on leadership approach to exceed sales goals and maintain brand standards. Recognized for strong work ethic, attention to detail, and the ability to stay composed under pressure.
Overview
5
5
years of professional experience
Work History
HMS Associate
Sam's Club
Fayetteville
08.2023 - Current
- Facilitated customer service by addressing inquiries and resolving complaints.
- Collaborated with team members to maintain a clean and organized workspace.
- Trained new associates on store policies and procedures for seamless integration.
- Monitored stock levels and communicated replenishment needs to management.
- Participated in team meetings to discuss product promotions and sales strategies.
- Performed cash register functions accurately and efficiently.
- Ensured compliance with company safety regulations at all times while on the job.
Assistant Manager
Longhorn Steakhouse
Rogers
08.2021 - 08.2023
- Lead and motivate front- and back-of-house staff, providing training, coaching, and performance evaluations to support professional growth and team cohesion
- Manage scheduling, labor costs, and shift coverage to maintain efficiency and meet business needs
- Oversee inventory control, ordering, and vendor relations to ensure proper stock levels and reduce waste
- Address guest concerns and resolve issues promptly to ensure customer satisfaction and loyalty
- Monitor food safety and sanitation standards in compliance with health regulations
- Assist in achieving and exceeding sales targets and profitability goals through strategic planning and service excellence
- Collaborate with the general manager on hiring decisions, budget planning, and implementing operational improvements
Shift Lead
Speedy G's
Elmore City
07.2020 - 08.2021
- Supervised daily store operations during assigned shifts, ensuring smooth workflow and customer satisfaction
- Opened and closed the store, including handling cash drawers, preparing deposits, and completing end-of-day reports
- Led and supported team members by delegating tasks, training new employees, and providing on-the-spot coaching
- Ensured proper stock levels and performed inventory checks, restocking shelves and coolers as needed
- Maintained cleanliness and organization of sales floor, restrooms, and stock areas in accordance with company standards
- Operated POS system efficiently, processed transactions accurately, and resolved customer issues professionally
- Enforced store policies and safety procedures, responding to incidents and ensuring a secure environment for staff and customers
Education
Some College (No Degree) - Environmental Science
North West Arkansas Community College
Springdale, ARSkills
- Team Leadership
- Staff Training & Development
- Shift Supervision
- Conflict Resolution
- Performance Management
- Delegation & Task Prioritization
- Hiring & Onboarding Support
- Customer Service Excellence
- Guest Relations
- Complaint Resolution
- Interpersonal Communication
- Upselling & Sales Techniques
- Professional Demeanor Under Pressure
- Time Management
- Process Improvement
- Attention to Detail
- Multitasking in High-Volume Environments
- Crisis Management
- Inventory Management
- Cash Handling & Reconciliation
- POS System Operation
- Scheduling & Labor Management
- Opening & Closing Procedures
- Health & Safety Compliance
- Quality Control
Timeline
HMS Associate
Sam's Club
08.2023 - Current
Assistant Manager
Longhorn Steakhouse
08.2021 - 08.2023
Shift Lead
Speedy G's
07.2020 - 08.2021
Some College (No Degree) - Environmental Science
North West Arkansas Community College