Ezequiel Pont Lezica
Summary
Dynamic IT Operations & Security Specialist with a proven track record at Medvision Solutions, excelling in IT infrastructure design and vendor negotiation. Achieved a 50% reduction in claim rejections through automation and enhanced user satisfaction to 90% by implementing efficient support systems. Skilled in Python scripting and team mentorship. I'm currently pursuing a degree in Information Systems Engineering at UTN, combining academic knowledge with real-world impact.
Overview
1
1
year of professional experience
Work History
IT Operations & Security Specialist
Medvision Solutions – Healthcare Consulting (US)
03.2024 - Current
- Spearheaded the development of the IT department from the ground up, implementing secure infrastructure and privacy-first policies aligned with HIPAA compliance standards.
- Deployed and managed a robust security framework including LastPass Teams, AWS Lightsail for secure cloud data hosting, Google Workspace with account monitoring, and VPNs for encrypted BYOP operations.
- Introduced password-sharing protocols using LastPass Teams, eliminating password visibility while improving team collaboration and credential control.
- Delivered L3–L4 technical support for ~35 users across infrastructure, account management, and internal systems, while overseeing a support technician handling L1–L2 requests.
- Reduced first-response time to under 10 minutes through the launch of an AI-driven Slack channel (Zapier-powered) and a formal ticketing system, boosting user satisfaction (≈ 90%).
- Led automation of the medical billing lifecycle using Selenium with Python, App Script, and Zapier—reducing turnaround from 2–5 days to 1 day, achieving 0% manual error rate, and cutting claim rejection by 50%.
- Analyzed billing pipelines using Power BI and SQL, processing 837 and 835 claim files to visualize revenue flow and detect recurring EMR anomalies.
- Conducted monthly audits on software spend, eliminating redundant tools and achieving cost reductions of up to 30% month-over-month.
- Acted as the final approver and lead negotiator in all IT vendor acquisitions and contracts.
Education
Bachelor of Science - Information Systems Engineering
UTN
Buenos AiresSkills
Team Management & Mentorship
Process Design & Continuous Improvement
Contract Negotiation & Vendor Evaluation
Interdepartmental Collaboration (Support, Finance, Ops)
Communication of Technical Concepts to Non-Technical Stakeholders
Project Ownership from Planning to Execution
IT Infrastructure & Security Design
IT Budget Auditing & Expense Reduction
Scripting & Automation: Python, Google Apps Script, Zapier
Data Analysis: Power BI, SQL, Excel
Level 3 & 4 Technical Support
Ticketing Systems & SLA Monitoring
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
IT Operations & Security Specialist
Medvision Solutions – Healthcare Consulting (US)
03.2024 - Current
Bachelor of Science - Information Systems Engineering
UTN
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