Overview
Work History
Education
Skills
Languages
Timeline
Generic

Fabricio Germán Báez

Saavedra

Overview

29
29
years of professional experience

Work History

Technical Support Analyst

GP&S
06.2024 - Current
  • Maintained high levels of customer satisfaction through empathetic listening and effective communication skills.
  • Resolved complex technical issues for clients, enhancing overall system performance.
  • Offered remote support for cloud-based and web-based clients via phone, email and chat.
  • Collaborated with cross-functional teams to develop solutions for recurring technical problems.
  • Resolved issues with systems, hardware and telephones quickly and accurately.

Technical Support

Self Employed Services
11.1995 - Current
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Created user accounts and assigned permissions.
  • Monitored system performance to identify potential issues.
  • Researched and identified solutions to technical problems.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Installed, configured and maintained computer systems and network connections.
  • Installed and configured operating systems and applications.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Configured and tested new software and hardware.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Tested new software and hardware prior to deployment.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Developed and implemented preventive maintenance procedures.
  • Offered assistance in implementing and developing training programs.
  • Improved customer satisfaction by promptly addressing and resolving technical issues.
  • Identified trends in recurring technical issues by analyzing data from resolved cases, resulting in proactive measures taken towards long-term improvements.
  • Reduced downtime, conducting routine maintenance on switches, routers, and other hardware.
  • Set up hardware and software in optimal configurations to meet network performance requirements.
  • Installed and maintained data and voice circuits through routers, switches and WAN devices.
  • Customized camera angles and configurations to suit client preferences without compromising overall security effectiveness.
  • Responded to maintenance calls and troubleshot devices.

Education

Bachiller - Orientación en Ciencias Sociales y Humanidades

Escuela de Enseñanza Media N 2

Técnico Superior - Informática

Universidad Tecnológica Nacional

Abogacía -

Universidad Nacional de Avellaneda
10.2024

Skills

  • Remote Technical Support
  • Data Analysis
  • Software Installation
  • Hardware Configuration
  • Application installations
  • Network Administration
  • Customer Support
  • On-Site Technical Support
  • System diagnostics
  • Remote Support
  • Application support
  • Technical issue analysis
  • Operating systems
  • Windows 10
  • Troubleshooting and diagnostics
  • Ticket support system management
  • Desktop support
  • User Support
  • Network diagnostics
  • Software diagnosis
  • System Administration
  • Mac systems
  • Microsoft Outlook
  • Customer Service
  • Hardware upgrades
  • Service support
  • Network configuration
  • Hardware diagnostics
  • LAN/WAN
  • Call Center Operations
  • Technical Support
  • Hardware and Peripherals
  • Teamwork and Collaboration
  • Device Installation
  • Laptop Servicing

Languages

Inglés

Timeline

Technical Support Analyst

GP&S
06.2024 - Current

Technical Support

Self Employed Services
11.1995 - Current

Técnico Superior - Informática

Universidad Tecnológica Nacional

Abogacía -

Universidad Nacional de Avellaneda

Bachiller - Orientación en Ciencias Sociales y Humanidades

Escuela de Enseñanza Media N 2

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Fabricio Germán Báez