Facundo Matias Gonzalo
Buenos Aires,C
Summary
Professional with experience in customer service and technical management, accustomed to dynamic environments and multiculturalism. With an advanced level of English, problem-solving skills and quick learning of corporate tools. Motivated to provide solutions and guarantee customer satisfaction in an international environment.
Versatile Costumer Service possessing extensive knowledge and professional experience with International guests and clients. Adaptive and resourceful with over 4 years of experience in recording collaborations and solo projects. Comfortable working under pressure and maintaining high energy.
Overview
3
3
years of professional experience
Work History
Sound Engineer
Woman Studios AR
08.2023 - Current
- Advanced studio reputation through networking at industry events and establishing strong relationships with key industry professionals.
- Streamlined studio operations for improved efficiency and client satisfaction with meticulous equipment maintenance.
- Increased overall productivity by implementing efficient workflows for tracking time spent on various projects.
- Boosted client retention rates by consistently delivering exceptional customer service and timely results in high-pressure environments.
Live Sound Technician
Groove Palermo, Uniclub
11.2022 - Current
- Built positive relationships with clients and performers through excellent communication skills, professionalism, and a commitment to providing outstanding service.
- Collaborated with event organizers to determine sound requirements and efficiently set up equipment accordingly.
- Troubleshot technical issues effectively, minimizing disruptions to performances and maintaining audience satisfaction.
- Contributed to seamless event productions by coordinating with lighting technicians, stage managers, and other production staff.
- Supported the successful execution of numerous live events by adhering to tight schedules and meeting critical deadlines.
- Mitigated potential audio issues by proactively performing routine maintenance on all equipment and promptly addressing any identified concerns.
Receptionist Administrator
Backroom Bar
02.2022 - 08.2023
- Provided exceptional service to diverse clientele, including international customers. Managed reservations and ensured customer satisfaction in a high-pressure environment.
- Prioritized tasks to ensure timely completion of daily responsibilities.
- Facilitated clear communication by acting as a central point of contact for clients and staff.
- Acted as first point of contact and set appointments for prospective clients.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
Education
Bachelor of Arts - Music Business
Berklee International Network (EMC)
Buenos Aires, Argentina07-2025
Skills
- Strong customer service
- Technical troubleshooting
- Client relations
- International customer service
- Teamwork and collaboration
- Problem-solving
- Project management
- Reception management
- Decision-making
- Scheduling and calendar management
- Strategic planning
- Ability to work under pressure
Languages
English
Full Professional
Italian
Limited Working
Timeline
Sound Engineer
Woman Studios AR
08.2023 - Current
Live Sound Technician
Groove Palermo, Uniclub
11.2022 - Current
Receptionist Administrator
Backroom Bar
02.2022 - 08.2023
Bachelor of Arts - Music Business
Berklee International Network (EMC)
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