Fady Amir Moawad Shehata
Sharjah
Summary
Professional retail worker with solid experience in managing cash transactions and providing exceptional customer service. Strong focus on team collaboration and achieving results, ensuring reliable and adaptable performance in dynamic environments. Skilled in handling cash registers, processing payments, and maintaining accurate financial records. Known for excellent communication, problem-solving abilities, and maintaining high standards of integrity and efficiency.
Overview
20
20
years of professional experience
1
1
Certification
Work History
SENIOR CASHIER, CUSTOMER SERVICE AND BRANCH COMPLI
Al Rostamani International Exchange
01.2021 - Current
- Introducing new members to ARIE platform and software.
- Resolve cash tills when closing, ensuring that money matches report and is stored safely.
- Ensured cleanliness of the cashier area, promoting a welcoming atmosphere for customers.
- Restocks, replaces, and organizes items on sales floor.
- Maintained accurate cash handling standards, minimizing discrepancies in daily reconciliations.
- Replaces register tape and replenishes register cash supply as needed.
- Takes note of suspicious behavior of customers or employees and reports this to managers as needed.
- Monitor client financial activities to ensure they are legal and in compliance with internal and external ARIE policies.
- Processing corporate transaction, Swift transaction, File transaction. Wire transfers; SWIFT payments processing based on risk classification of client.
- Strong understanding in AML/CTF and sanctions.
- Supporting MLRO in STR Filing on the basis of account activity.
- To conduct end to end KYC Customer Due Diligence (CDD) Documentation validations and verification for new clients to be onboarded (WPS accounts, CFE or any new individual), and Validate information within KYC records and Customer Identification Program (CIP) documents to ensure AML and KYC requirements are adhered to prior to client onboarding.
- EDD conducting on transactions related to high-risk countries.
- Create and manage effective action plans in response to audit discoveries and compliance violations.
- Regularly audit company procedures, practices, and documents to identify possible weaknesses or risk.
- Assess company operations to determine compliance risk.
- Ensure all employees are educated on the latest regulations and processes.
- Identified opportunities for upselling, positively impacting store revenue through additional sales.
CASHIER, CUSTOMER SERVICE
Al Rostamani International Exchange
01.2016 - 01.2021
- Responded to customer inquiries, complaints and comments on daily basis, and determined corrective action for high-call volume department.
- Welcomed customers and helped determine their needs.
- Reviewed and verified transactions to ensure proper processing according to established quality standards.
- Processed transactions, including money transfer, deposits and withdrawals and, data entry to update client files.
- Multi-currency funds transfer to over 100 countries with zero defects.
- Buying and selling of foreign currencies.
- Instant money transfer.
- Wage protection system (WPS) salary disbursement.
- Cross selling and upselling products to existing customer.
- Exercise due diligence in processes related to customer transactions to ensure risk mitigation and adherence to relevant AML procedures and KYC initiatives.
- Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences. Reduced customer wait times through optimized checkout processes.
WAREHOUSE MANGER
Rizkalla Co
01.2010 - 01.2015
- Managing the efficient receipt, storage and dispatch of a wide range of goods from the warehouse.
- Maximizing space usage within the warehouse.
- Implementing specific salesmen packaging requirements.
- Reporting warehouse equipment breakdowns.
- Setting aside storage areas for new stock.
- Keep unauthorized persons out of the warehouse.
- Developing and implementing SOPs for the warehouse.
- Facilitating effective communication within the team and across the site.
- Investigating any inventory losses.
- Being on call for any emergencies.
- Planning future warehouse capacity requirements.
- Maintaining accurate staff attendance records Ensuring products are stocked correctly and safely.
WAREHOUSE MANGER ASSISTANCE
Rizkalla Co
01.2006 - 01.2009
- Selecting space for storage and arranging for good to be placed in the designated areas.
- Making sure that all inventory processes are completed on the same day.
- Contacting transport companies and coordinating dispatch and delivery with them.
- Packaging and labelling products before they are dispatched Monitoring stock levels Accurately updating all data into computer and manual recording systems.
DATA ENTRY CLERK
Rizkalla Co
01.2005 - 01.2006
- Prepares source data for computer entry by compiling and sorting information; establishing entry priorities.
- Maintains data entry requirements by following data program techniques and procedures.
- Verifies entered applicant data by reviewing, correcting, deleting, or reentering data; Purging files to eliminate duplication of data.
Education
Account
Ain Shams University
01-2004
Skills
- ADVANCE MS (Windows, Office)
- Fast Typing (Arabic and English)
- Risk management
- Client On boarding
- Employee training
- Cash handling expertise
- Excels in team leadership
- Knowledge of [Software]
- Upselling strategies
- Customer complaints handling
- Currency conversion
- Time management
Accomplishments
Taking care of some branches during their manger leave:
Taking responsibilities of ICB from 20.04.2024 to 07.05.2024.
Taking responsibilities of ICB from 09.10.2024 until 30.10.2024.
Taking responsibilities of AKC from 14.01.2023 until 30.01.2023.
Taking responsibilities of EHQ from 28.12.2022 until 14.01.2023.
Taking responsibilities of ICB from 05.09.2022 until 04.10.2022.
Taking responsibilities of KFS branch from 14.11.2021 until 18.12.2021
Certification
WEB DEVELOPMENT CHALLENGER TRACK, UDACITY, 2021-02-01, 2021-05-01
Languages
Arabic
English
Personal Information
- Date of Birth: 07-09-1980
- Nationality: Egyptian
- Marital Status: Married
Timeline
SENIOR CASHIER, CUSTOMER SERVICE AND BRANCH COMPLI
Al Rostamani International Exchange
01.2021 - Current
CASHIER, CUSTOMER SERVICE
Al Rostamani International Exchange
01.2016 - 01.2021
WAREHOUSE MANGER
Rizkalla Co
01.2010 - 01.2015
WAREHOUSE MANGER ASSISTANCE
Rizkalla Co
01.2006 - 01.2009
DATA ENTRY CLERK
Rizkalla Co
01.2005 - 01.2006
Account
Ain Shams University
Similar Profiles
Reshma RajReshma Raj
Administration Clerk at Al Rostamani International ExchangeAdministration Clerk at Al Rostamani International Exchange
Anju AbhilashAnju Abhilash
BRANCH MANAGER at AL ROSTAMANI INTERNATIONAL EXCHANGEBRANCH MANAGER at AL ROSTAMANI INTERNATIONAL EXCHANGE
MIDHUN MURUKANMIDHUN MURUKAN
Branch Supervisor at AL ROSTAMANI INTERNATIONAL EXCHANGE LLCBranch Supervisor at AL ROSTAMANI INTERNATIONAL EXCHANGE LLC
Alex Jacob ManiAlex Jacob Mani
Technical Support Executive at EquipoHealthTechnical Support Executive at EquipoHealth
Reem JaamourReem Jaamour
Patient Administrator at Mediclinic Parkview HospitalPatient Administrator at Mediclinic Parkview Hospital