Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Faith Aquil

Little Rock,AR

Summary

Seasoned professional with 10 years of experience in customer-facing roles, seeking a Customer Service Rep position. Skilled in team management, sales, and maintaining high service standards.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Solid decision-making skills and sound judgment to positively impact company success.

Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Assistant Manager

Dominoes
09.2024 - Current
  • Inventory control, sales operations, customer service; Train team members, oversee labor, and food cost management.
  • Handle cash, ensure secure transactions, and perform bank deposits while maintaining audit-ready store conditions;

Shift Manager

Whataburger
07.2023 - 05.2024
  • Trained and managed a team of new staff to ensure adherence to company policies and procedures. Met weekly goal of $21,300.
  • Maintained operational efficiency by monitoring product freshness, managing inventory levels, and ensuring the implementation of cleanliness and safety guidelines.
  • Delivered high-quality customer service, fostering a positive and focused team environment, and monitored key performance metrics such as speed of service and sales.

Cheese Dept. Manager/E-Commerce Supervisor/Apparel Lead

Kroger
02.2022 - 05.2023
  • Managed daily operations of the department, ensuring efficient inventory management and high-quality customer service.
  • Executed targeted sampling strategies to engage customers and promoted seasonal promotions to boost department sales by 25%.
  • Enhanced the online shopping experience by maintaining timely and precise order fulfillment, prioritizing accuracy and freshness in product selection.

Customer Service Representative

CVS Pharmacy
06.2018 - 04.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Housekeeping Supervisor

Holiday Inn
05.2021 - 10.2021
  • Supervised a team of housekeepers, ensuring high-quality room cleanliness and guest satisfaction.
  • Assessed and optimized inventory management, improving the quality of cleaning supplies and operational efficiency.
  • Fostered team collaboration to meet daily objectives and enhanced customer retention through strategic networking.

Customer Service Representative

Edward’s Food Giant
04.2013 - 03.2016
  • Trained new employees to maintain high standards in customer service and inventory management.
  • Assisted in organizing community events that enhanced customer-business relationships, contributing to increased customer satisfaction and retention.
  • Performed clerical duties, including filing and maintaining accurate stock records, to support store operations.

Education

High School Diploma -

North Little Rock High-West Campus
North Little Rock, AR
05.2014

Skills

  • Cashiering
  • Sales
  • Delivery
  • Cash Handling
  • Supervisor/Management
  • Outbound/Inbound Calling
  • Customer Service
  • Data Entry
  • E-Commerce
  • Effective Communication
  • Customer Relationship Management (CRM) Software
  • Inventory management
  • Marketing

Certification

ServSafe Manager Certification Feb 2029

Timeline

Assistant Manager

Dominoes
09.2024 - Current

Shift Manager

Whataburger
07.2023 - 05.2024

Cheese Dept. Manager/E-Commerce Supervisor/Apparel Lead

Kroger
02.2022 - 05.2023

Housekeeping Supervisor

Holiday Inn
05.2021 - 10.2021

Customer Service Representative

CVS Pharmacy
06.2018 - 04.2022

Customer Service Representative

Edward’s Food Giant
04.2013 - 03.2016

High School Diploma -

North Little Rock High-West Campus

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Faith Aquil