Faith C Blanchard
Alexander
Summary
Experienced Loan Processor with background in handling loan applications, verifying borrower information and documentation, and facilitating successful loan closing. Strong understanding of underwriting guidelines and compliance regulations. Demonstrated skills in communication, problem-solving, and relationship management that have enhanced customer satisfaction levels in previous roles. Committed to accuracy, timely processing, and providing exceptional service to both customers and team members.
Overview
8
8
years of professional experience
Work History
Mortgage and Consumer Loan Processor
Telcoe Federal Credit Union
Little Rock
10.2024 - Current
- Speak with customers throughout the day in person or by phone regarding mortgage loan requests.
- Send out quotes for new loans.
- Process and underwrite Equity and First Mortgage Loans.
- Draft and record mortgage releases weekly.
- Assist in keeping escrow tracking current for all in house first mortgages.
- Pay taxes and insurance associated with all escrow accounts and maintain records.
- Assist with yearly escrow analysis, consumer letters, and payment adjustments.
- Handle all in house mortgage loan closings and follow ups.
- Order title work, and appraisals.
- Assist in processing consumer loans for auto purchases, refinance, Signature, credit builder, debt-consolidation, and other requests when needed.
- Gather all documentation required for approval of loans. Pull credit and review credit with consumer- potentially offer additional products and services.
- Train new loan assistant staff.
- Process adverse action loans and maintain records.
- Assist customer is signing all loan disclosures, either in person or by e-sign, and distribute loan funds properly.
- Scan all new loan files for Onbase and maintain filing system.
Stay at Home Mother
09.2023 - 10.2024
Loan Assistant/TRID Processor
First Security Bank
Benton
07.2022 - 09.2023
- Take Consumer, Commercial, Land Purchase, Real Estate Purchase, HELOC and Construction loan applications and assist customers in completing them.
- Order necessities for customer loan files such as: Title Work, Flood Certifications, Appraisals, Tax Cards, Vehicle/Recreational Vehicle Values, Verification of Employment, Closing Disclosures, Title Fee Worksheets, necessary customer financials, ect.
- Utilize "Flo" system to order Credit Reports, create customer loan numbers, create loan document packages containing appropriate disclosures, collateral documentation, Note, and book completed loans to the "Bankway" system.
- Utilize Excel spreadsheet to create Consumer, Commercial, and TRID/Real Estate Loan Proposals and calculate customer's DTI, LTV, re-payment method, and term.
- Utilize excellent communication and teamwork skills with Secondary Market, Consumer, and Commercial Loan Officers to collect customer information, loan documentation, and complete processing efficiently and effectively.
- Answer phone calls regarding new loan applicants and answer questions regarding current rates and First Security Bank's loan policies and procedures.
- Process loan payments and advances for customers as needed.
- Process and maintain record of Consumer loan Denial packages and vehicle titles.
- Process In-House loan renewal documents monthly and obtain all required up-to-date customer information.
- Update pending loan policy exception list regularly and correct any errors or missing documentation noted.
- Attend county chamber events, small business ribbon cuttings, local school and non-profit events to help support the community on behalf of First Security Bank.
Assistant Banking Center Manager
First Security Bank
Benton
11.2021 - 07.2022
- Operated cash drawer to perform deposits and withdrawals for customers.
- Balanced ATM, Cash Advances, Branch Balancing, and performed Teller drawer audits weekly.
- Assisted customers with debit card disputes, Stop Payments, and problem solving in person and over the phone.
- Opened Checking, Savings, IRA, HSA, and CD accounts for customers and businesses daily.
- Created the Teller schedule monthly as well as weekend rotation for the Carpenter Street location.
- Managed all Tellers and oversight of daily branch tasks at the Carpenter Street location alongside the Banking Center Manager.
- Attended community events on behalf of First Security Bank.
- Assisted in interviews.
- Trained new Teller/Customer Service Representatives as needed.
Teller/Customer Service Representative
First Security Bank
12.2017 - 11.2021
- Operated cash drawer to perform deposits and withdrawals for customers.
- Balanced ATM, Cash Advances, Branch Balancing, and performed Teller drawer audits weekly.
- Assisted customers with debit card disputes, Stop Payments, and problem solving in person and over the phone.
- Opened Checking, Savings, IRA, HSA, and CD accounts for customers and businesses daily.
Education
High School Diploma -
Saline County Graduate
Skills
- NMLS Licensed
- Notary
- Loan processing
- Escrow management
- Mortgage documentation
- Credit report analysis
- Customer relationship management
- Problem solving
- Effective communication
- Attention to detail
- Professionalism and ethics
- Strong analytical skills
- Banking industry awareness
- Loan closing procedures
- Loan underwriting basics
- Underwriting collaboration
References
- Nichole Bentley (706) 483-3598
- Sarah Schneider (501) 944-0255
- Crystal Gordon (501) 304-2918
Timeline
Mortgage and Consumer Loan Processor
Telcoe Federal Credit Union
10.2024 - Current
Stay at Home Mother
09.2023 - 10.2024
Loan Assistant/TRID Processor
First Security Bank
07.2022 - 09.2023
Assistant Banking Center Manager
First Security Bank
11.2021 - 07.2022
Teller/Customer Service Representative
First Security Bank
12.2017 - 11.2021
High School Diploma -
Saline County Graduate