Fanique Smith
Pine Bluff
Summary
Versatile professional with experience in administrative support, technical assistance, and customer service. Skilled in office operations, problem-solving, and team coordination. Committed to accuracy, efficiency, and providing solutions that meet both business and client needs.
Overview
17
17
years of professional experience
Work History
Administrative Specialist
Arkansas Department of Human Service
08.2024 - Current
- Coordinated office operations to enhance workflow efficiency and support departmental goals.
- Managed scheduling and logistics for meetings, ensuring resource availability and participant coordination.
- Processed documentation and maintained records in compliance with departmental policies and regulations.
- Provided administrative support by responding to inquiries and directing clients to appropriate services.
Support Technician
Apple-Remote
06.2019 - 07.2024
- Provided technical support for Apple products, resolving customer inquiries efficiently.
- Diagnosed software and hardware issues, utilizing troubleshooting tools to ensure optimal performance.
- Guided users through setup processes, enhancing customer satisfaction with product functionality.
- Trained new team members on support protocols, fostering a collaborative work environment.
Healthcare Advocate
Teletech at Home
06.2016 - 05.2019
- Advocated for patient rights and access to healthcare services, ensuring compliance with regulations.
- Assisted with scheduling appointments, coordinating care, and resolving billing or insurance issues.
- Educated patients on available resources, enhancing their understanding of diagnoses, treatment options, and medical information.
- Facilitated communication between patients and providers, resolving issues efficiently and effectively.
Front End Lead
Brookshire's Grocery
03.2009 - 04.2016
- Supervised daily front-end operations and supported a team of cashiers to enhance customer service, and streamline checkout processes.
- Developed training programs for new staff on registers, customer service, and store procedures.
- Implemented best practices for inventory management, reducing stock discrepancies and enhancing product availability.
- Managed cash handling, till counts, and drawer accuracy while coordinating breaks, shift coverage, and workflow during busy hours.
Education
High School Diploma -
Watson Chapel High School
Pine Bluff, AR05-2011
Bachelor of Science - Business Administration And Management
Capella University
Minneapolis, MN12-2021
Skills
- Office operations coordination
- Scheduling and logistics
- Documentation processing
- Record maintenance
- Care coordination
- Healthcare compliance
- Technical support
- Customer service
Timeline
Administrative Specialist
Arkansas Department of Human Service
08.2024 - Current
Support Technician
Apple-Remote
06.2019 - 07.2024
Healthcare Advocate
Teletech at Home
06.2016 - 05.2019
Front End Lead
Brookshire's Grocery
03.2009 - 04.2016
High School Diploma -
Watson Chapel High School
Bachelor of Science - Business Administration And Management
Capella University